ERP Systems Support Specialist

ERP Systems Support Specialist

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary: We are seeking an experienced and skilled individual to serve as a single point-of-contact for end-users within our organization. This role involves providing advanced support by identifying problems, offering on-the-spot training, escalating complex issues, and developing best practices for ERP and business processes. The successful candidate will significantly impact the organization by ensuring efficient problem resolution and knowledge transfer.

Responsibilities:

• Act as the primary contact for end-users after Power Users have assisted, ensuring seamless support transition.
• Identify problems, provide on-the-spot training, and facilitate knowledge transfer to prevent issue recurrence.
• Escalate Tier 2 problems to appropriate technical or process experts as necessary.
• Maintain history reports and address re-occurring problems to improve support processes.
• Assist in developing and executing ERP and business process best practices across the organization.
• Perform basic fixes and data maintenance to ensure system integrity.
• Develop online help resources and update systems support help scripts as needed.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in business and/or ERP environments.
• Intermediate professional level role experience, capable of working on multiple projects and occasionally leading technical teams.
• Proficiency in managing small to large, complex projects within multiple technical environments and a specific business area.
• Ability to coach and mentor more junior technical staff.

Why Work with Us

At Cook Systems, we don't just offer jobs—we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family's security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you're not just an employee—you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.