Customer Service Representative

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts

Job Summary
Drees Electric is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling customer inquiries and complaints, problem solving, and ensuring a steady stream of communication with our customers. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Help Customers find the right product based on their needs
• Complete work orders, return customer calls, and respond to customer complaints
• Process receivables and perform light billing tasks as needed
• Perform other duties as needed which may include cross-training in related positions

Qualifications:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits/Perks

• Health/Dental/Vision Insurance
• Employee Discount
• Paid Time Off
• Growth and Career Advancement Opportunities
• Great Working Environment