Technology Generalist - Applications & Cloud Support [Remote]

About

At AccelOne, we help companies build scalable, high-impact digital solutions through world-class software engineering and technology services across the U.S. and Latin America.

We are currently looking for a Technology Generalist – Applications & Cloud Support to join a dynamic and fast-paced environment where operations, cloud infrastructure, applications, and development intersect.

This is an excellent opportunity for a versatile technologist who enjoys solving real-world business problems across the stack and working closely with both technical and business teams.

About the Role

As a Technology Generalist, you will support and enhance operational technology systems while contributing to application development, integrations, cloud support, and database solutions.

This role combines:

• Application & production support
• Cloud infrastructure support
• API and integration development
• Database development and troubleshooting
• Operational problem solving

We are looking for someone hands-on, analytical, proactive, and comfortable wearing multiple hats in a collaborative environment.

Key Responsibilities

Operational & Application Support

• Troubleshoot and resolve operational issues across applications, databases, and cloud-hosted environments
• Act as an escalation point for application and integration incidents
• Analyze recurring issues and implement long-term solutions
• Monitor production environments and support operational stability

Application & Integration Development

• Design, develop, and maintain applications using:
  • C#
  • Python
  • JavaScript
  • React
• Build and integrate RESTful APIs
• Improve application performance, usability, and reliability
• Support integrations between internal and third-party systems

Database & Data Support

• Develop and optimize SQL Server queries, stored procedures, and views
• Perform data analysis and troubleshooting
• Ensure data accuracy, integrity, and performance

Cloud & Infrastructure Support

• Support cloud-based environments and hosted applications
• Assist with deployments, upgrades, and environment configurations
• Collaborate with vendors and internal teams to maintain infrastructure reliability

Documentation & Continuous Improvement

• Document operational procedures and technical solutions
• Identify automation and process improvement opportunities
• Contribute to service quality and system stability initiatives

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 3+ years of experience developing web-based applications
• Strong hands-on experience with:
  • REST APIs
  • C#
  • Python
  • JavaScript
  • React
  • SQL Server
• Experience supporting cloud platforms such as AWS or Azure
• Experience supporting production applications and operational environments
• Strong troubleshooting and analytical skills
• Excellent communication skills with both technical and non-technical stakeholders

Preferred Qualifications

• Experience with CI/CD pipelines and deployment processes
• Familiarity with source control systems
• Exposure to monitoring, logging, and alerting tools
• Background in application support, production support, or DevOps-related environments

What Success Looks Like

• Operational issues are resolved quickly and effectively
• Business-critical applications remain stable and performant
• APIs and integrations scale reliably with business needs
• Technology becomes a trusted and responsive partner for stakeholders

Why Join AccelOne?

• Work with modern technologies across cloud, applications, and integrations
• Join a collaborative and innovation-driven environment
• Opportunity to make a direct impact on operational excellence and business performance
• Work with distributed international teams and cutting-edge solutions

Location

Remote – LATAM or Northwestern United States