Intake Specialist

Intake/Case Control Staff

Respond to public inquiries by providing timely, appropriate, and professional responses to all public contact with the Commission. Answer questions and make referrals. Draft complaints and forward calls to appropriate Commission staff.

Serve as a front-line response for public questions and issues concerning the Commission. Provide excellent customer service, via telephone and in person.

Respond to online inquiries regarding the filing of complaints. Effectively interview potential complainants. Analyze and summarize information received from online inquiries. Prepare investigative work case files for investigations. Send Notice of Complaints and interrogatories to relevant parties.

Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas. Draft appropriate motions before the Commission, including administrative dismissals and default orders. Research databases for correct contact information for relevant parties and witnesses. Responsible for monthly reporting.

Handle sensitive and highly confidential information. Receive and follow instructions for new and complex tasks. Perform other duties as assigned.

Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws. Ability to interpret, analyze, and apply laws appropriately to areas covered by the Civil Rights Law. Ability to interpret and apply Commission policies and procedures as they relate to charges of discrimination filed.

Strong interpersonal skills, especially when dealing with the public. Detail-oriented work ethic. Strong organizational skills with the ability to manage various projects simultaneously.

Working knowledge of computers and Microsoft Office Suite. Ability to type with speed and accuracy.

General knowledge of functions of other departments and agencies and their relationships to the intake/case control division. Ability to communicate effectively and establish cooperative work relationships.