Patient Service Representative - PSR

Job Description

Job Description

Benefits:

• Positive Company Culture
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

We’re Dedicated to Helping Families Affected by Bleeding Disorders
At the Hemophilia Outreach Center, we are more than just a healthcare provider; we are a dedicated ally on a journey towards better health and well-being. Our commitment is to serve individuals and families affected by bleeding disorders with unwavering support, expert care, and a compassionate community.



 
Company Website:

Job Title: Patient Service Representative - PSR
Position Full-time - 40 hours per week / 10 hour shifts
Wage Type: Non-Exempt
Reports To: CEO 

Position Type and Expected Hours of Work:
This is a full time position in a health care facility open 7:00am until 5:00pm, Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Shifts are 10-hours, 4 days/week with varied Thursdays or Fridays off. Some additional hours are possible on an as needed basis depending on schedule of events, operational demand, and/or patient demand.

Summary
The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality. 

Education:  

• Required: High school diploma or equivalent.

  Experience:  

• Minimum of 3 years experience in a clinic setting, preferably front desk/reception area.
• At least 1 year of EPIC with EPIC scheduling experience required.
• EPIC reporting experience preferred.

Essential Functions

• Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits.
• Coordinate all patient visits and monitor in-basket within EPIC.
• General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies.
• Coordinate individual care needs such as translators and patient transportation.
• Deliver labs to the hospital as needed.
• Willingness to participate and help with clinic events and programs.
• Other duties as assigned.