Head of Operations & Business Management

LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. The Operations Manager is responsible for leading and optimizing our trucking operations across multiple regions. This role is critical in ensuring the efficient, safe, and cost-effective movement of freight while maintaining high standards of customer service and regulatory compliance Oversee daily trucking operations across terminals, dispatch, routing, and fleet management to ensure on-time delivery and service excellence Foster a culture of safety, accountability, and performance Ensure payroll accuracy for assigned drivers Manage a fleet of trucks and trailers, ensuring optimal utilization, maintenance scheduling, and compliance with DOT and FMCSA regulations Own operational budgets, cost control, and performance metrics. Expedite the billing process by managing user discrepancy queue Leverage TMS (Transportation Management Systems), telematics, and analytics tools to drive visibility, automation, and decision-making Partner with sales and customer service teams to ensure service level agreements (SLAs) are met or exceeded Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers Participate in all service-oriented calls for accounts/customers Ensure all operations comply with federal, state, and local transportation laws and safety standards. Support or lead initiatives related to network optimization, sustainability, capacity planning, and expansion Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements Comply with company policies and procedures and all applicable laws and regulations. High School diploma or GED ~Proficiency in TMS platforms, route optimization tools, and data analytics ~ Associate degree or bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field ~3+ experience in operations management, ideally within the trucking or freight industry REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.) Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.) Proficiency in Microsoft Office products Knowledge of Transportation, Operations, and/or Logistics Industries Experience in TMW Office Suite and ELD systems Bilingual (English/Spanish) is a plus Ability to work in a fast-paced office and field environment Occasional travel to terminals, customer sites, or operational meetings May be required to climb into trucks or trailers for inspections or operational reviews Paid Holidays ~Medical, Dental, Vision ~ Basic and Supplemental Life Insurance Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.