Technical Consultant - Cardiometabolic

Technical Consultant - Cardiometabolic

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses. It brings together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The position of Technical Consultant is within our Cardiometabolic business. The Technical Consultant has primary responsibility for the LDX and Afinion products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit.

The Technical Consultant - Cardiometabolic manages the field-based technical service needs of ARDx in a defined geographical region. This includes performing in-services for identified products, making retention calls to end-user customers, building technical rapports with key customers, interacting with sales staff and distribution partners, and conducting evaluations and troubleshooting as required. This position is also responsible for retaining at-risk customers, maintaining established accounts, and contributing to the growth of existing accounts.

The position requires at least 50% travel and may average as much as 75% travel, occasionally with less than a week's notice. Some weekend travel may be required. When not traveling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.

What You'll Work On:

• Establish relationship with end-user accounts in the territory. Assess training and support needs of each new and existing end-user customer. Decide on suitable training style tailored to account for individual needs. Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Aid accountants to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to sell up sales in an account. Take necessary steps to ensure up selling occurs, e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts. Assess requirements to reactivate, e.g. reselling, retraining, etc. Exercise discretion to maximize financial impact of reactivation.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week's notice.
• Submit accurate and timely expense reports in accordance with company guidelines, policies and procedures.
• Maintain compliance by entering data into Saleforces.com and related databases when necessary.
• Attend and participate in company and professional meetings, including conference and webinar calls.
• Complete all company assigned Compliance and Product training courses (METRO) by their due dates.
• Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks and competency assessments.
• Understands and is aware of the quality consequences which may result from the improper performance of their specific job.
• Collaborate with providers and office staff to improve adherence to recommended diabetes testing protocols by identifying and closing care gaps, providing staff education, and implementing workflow improvements that support improved quality measures and diabetic patient outcomes.
• Perform other duties & projects assigned.

Required Qualifications

• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 years of successful track record in a technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of the physician office market.
• Strong interpersonal and presentation skills.

Preferred Qualifications

• Approximately four to six years medical technology background with progressive responsibility, related experience, familiar with the industry, and ability to manage time and assigned territory.
• Experienced in partnering with providers and office staff to ensure compliance with recommended diabetes testing protocols, close care gaps, improve quality metrics, and support optimal patient outcomes through education, workflow improvement, and population health management.
• The ability to work in a matrix organization and influence without authority or internal staff. Strong customer service orientation.
• High level of communication skills necessary to represent Abbott to accounts, describe product features and advantages.
• Internal Contacts: Sales, Marketing, and Customer Service departments to coordinate and follow up on sales, identify leads, and resolve problems.
• External Contacts: Current and potential customers conduct formal presentations, resolve issues/troubleshoot and support sales and marketing.

The base pay for this position is $61,300.00 $122,700.00. In specific locations, the pay range may vary from the range posted.