Front Desk Attendant

Job Description

Job Description

About the company : Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview : The Front Desk Attendant reports to the Property Manager. This position provides a wide variety of administrative support services, including but not limited to performing office work directly related to support property management, administrative assistant(s), chief engineer, and general business operations of the association. In addition to the listed essential responsibilities, the Front Desk Attendant provides exemplary service in a manner consistent with the values and mission of the property manager and/or management company. He or she must perform all responsibilities while demonstrating outstanding customer service skills and practicing the upmost respect to all residents, vendors, contractors, and colleagues. This includes working interdepartmentally, as well as, with the association’s external customers. The working schedule for this position is Mon-Fri from 3:00pm. to 11:00pm.

Responsibilities include, but are not limited to:

• Greet visiting residents and guests warmly and professionally, provide a high level of service and assistance.
• Serve as the main point of contact for delivery services, vendors, contractors, and couriers.
• Receive and distribute US mail.
• Liaise with office vendors to ensure ongoing service and scheduling needs.
• Directly manage, organize, and maintain office and stocking the supply room/cabinet.
• Screen, answer, and route incoming phone calls
• Prepare and send resident community bulletins as needed.
• Unit and Vendor Filing as needed.
• Manage sensitive information with the utmost confidentiality.
• Act as a team player with peers, providing support when necessary.
• May be assigned other duties by Community Association Manager.
• This position reports to the onsite property manager directly
• Stand, greet, and announce visitors in a professional and courteous manner 
• Maintain a clean reception area and conference rooms
• Work on special projects as assigned
• Monitor surveillance cameras

Qualifications:

• Administrative/front desk experience
• Previous experience working in a condominium or HOA highly desired
• Excellent customer service skills and friendly personality
• Effective written and verbal skills
• Microsoft Office experience
• Strong communication skills
• Organized, detail- oriented, and able to multitask
• Data entry skills 

Requirements:

• HS Diploma (or equivalent) is required
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment.
• Must be able to lift to 25 lbs
• Bilingual (in Spanish) a plus but not required

Benefits: May vary between properties and pre-approved by the Board of Directors

• Medical Insurance, dental, and vision insurance
• 401K Matching Program
• 10 Paid Holidays 
• 17 PTO Days 
• Birthday off 
• Advancement Opportunity

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.