Wireless Customer Service Representative - Paid Training Provided
$20 per hourEchoStar
Customer Service Representative
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.
Job Duties and Responsibilities
Customer Service Representative:
$20.00/hr starting pay with the opportunity to increase pay to $22.00/hr within 60 days. No experience required. We provide full-time paid training!
What You'll Do:
- Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
What's in it for You:
- Career Growth: Opportunity to promote two levels within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!
Skills, Experience and Requirements
- High school diploma or GED required
- Ability to work full-time on-site
- Flexible to work shifts which can include evenings, weekends, or holidays
- Smartphone or device with active network connection
- Pre-employment screen required
- Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Vacancy posted 2 days ago
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