Medical Support Assistant (Office Automation)

Job Title

Job Description

Receives telephone calls and visitors to the assigned Clinic or Department.

Uses Medical Healthcare System (MHS) Genesis, and other healthcare computer systems in performance of duties.

Verifies patient's eligibility for treatment.

Schedules and coordinates appointments for patients ensuring any treatment(s) requested by the physician are scheduled.

Reschedules appointments when necessary.

Explains necessary test preparations to patients.

Ensures proper forms are initiated and signed.

Performs a variety of clinical support and clerical duties.

Resolves clinic complaints of an administrative nature and refer all other complaints to the appropriate personnel per clinic/ward policy.

Must be a qualified typist (40 wpm).