Front of House- Feast

Front Of House Shift Leader

Join Feast BBQ and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment. As a Front of House Shift Leader, you'll be the first impression a guest as they take their bbq journey! This role requires teamwork, attention to detail, and a genuine, hospitable attitude.

Duties & Responsibilities

• Demonstrate in-depth knowledge of all FOH stations, including POS operation, service line, beverage prep, and expo.
• Lead and motivate FOH team members during shifts to maintain a welcoming, efficient, and organized service environment.
• Report directly to the Assistant General Manager or General Manager and maintain clear, hospitable communication at all times.
• Identify bulk carryout and catering orders; communicate with BOH to ensure timing, accuracy, and readiness.
• Support new team member training using supplied materials; communicate key points effectively and verify understanding through follow-up.
• Observe, coach, and provide constructive feedback to team members regarding service standards, performance, and professionalism.
• Motivate FOH and BOH staff to work as one team to achieve consistent food and service quality.
• Ensure completion of all opening, mid-shift, and closing duties in a timely, thorough manner and sign off on task completion.
• Monitor guest satisfaction throughout service; respond to complaints promptly and professionally to turn dissatisfied guests into loyal fans.
• Support management in developing strategies for increasing sales, improving guest retention, and elevating hospitality standards.
• Assist with FOH inventory and ordering; communicate needs to AGM, or GM.
• Maintain and delegate daily cleaning and deep-cleaning duties to uphold Royals' cleanliness and safety standards.
• Ensure safe service of alcohol and food in compliance with state and local laws.
• Maintain a professional imageproper uniform, grooming, and positive demeanor at all times.
• Represent Royals at offsite events and catering functions when needed.
• Embody and enforce company culture, emphasizing quality, cleanliness, and respectful, hospitable communication at all times.

Qualifications

• Proven experience and proficiency in all FOH stations (2+ years)
• Prior experience leading or mentoring team members preferred.
• Strong understanding of customer service, hospitality, and restaurant operations.
• Excellent communication and problem-solving skills.
• Dependable, punctual, and able to stay calm and positive under pressure.
• Health Department certification (or ability to obtain) required.
• Must be 20 years + 1 day to serve alcohol.

Physical Demands

• Stand, bend, and move throughout shifts (up to 8 hours).
• Lift and carry up to 40 lbs.
• Work in a high-energy, occasionally noisy environment.

Shift & Schedule

• Morning, day, and evening shifts available.
• Full-time or flexible part-time scheduling options.

Compensation & Benefits

• $14 per hour (with tips potential $22-$24)
• Team meals and employee discounts.
• Opportunities for advancement through Shift Leader 2 and 3 levels.
• Supportive, fast-paced, and growth-oriented work environment.