Commercial Lines Account Manager

Job Description

Job Description

At Anchor Insurance Group, Inc., the work you do matters to the people who count on us every day. We are looking for a Commercial Lines Account Manager to join our team in Newton Centre, Massachusetts and help care for the businesses that trust us with their insurance needs. In this role, you will be part problem-solver, part guide, and part steady voice when clients need answers they can trust. You will help manage commercial accounts with care, keep policies moving smoothly, and make sure important details never get lost along the way. You will also be writing new business insurance policies to strengthen relationships with our existing clients and attracting new clients through referrals and walk-ins at our four office locations. Success in this role requires excellent organization and multi-tasking skills, as well as a commitment to going the extra mile for our clients.

This is a chance to build real relationships, support local businesses, and be part of a company that values dependable service and a thoughtful, personal approach. If you are dedicated to providing exceptional service and proactive in building client connections, we would love to hear from you.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Manage a portfolio of commercial lines accounts and support clients with day-to-day service needs

Handle policy updates, endorsements, certificates of insurance, renewals, and other account requests

Write new lines of business for existing clients and new clients to the agency either from referrals or call/walk-ins

Work closely with clients to answer questions, resolve concerns, and help them feel supported

Coordinate with insurance carriers to process changes, gather information, and keep accounts moving forward

Review policies and documentation for accuracy, making sure important details are handled correctly

Prepare renewal materials and assist with the renewal process from start to finish

Maintain accurate records in the agency management system and keep files organized

Identify account changes or coverage needs that may require additional attention

Build long-term client relationships through reliable service and clear communication

Experience in commercial lines account management or insurance customer service

Strong knowledge of commercial insurance policies, coverages, and renewal processes

Ability to communicate clearly and professionally with clients, carriers, and internal teams

Proficiency with agency management systems and standard office software

Strong organizational skills with careful attention to detail

Ability to manage multiple accounts, deadlines, and follow-up tasks with consistency

Active Massachusetts insurance license, or the ability to obtain one if required

Prior experience handling endorsements, certificates, audits, and policy service requests

Knowledge of commercial lines markets, preferred