VP of Product Management

Role Description

We are seeking a visionary and highly collaborative Vice President of Product Management to own the strategy, execution, and lifecycle of MyCrewCare, our mobile app for crew engagement. You will act as the bridge between our customers, engineering, design, and go-to-market teams to build and scale this product, delivering measurable business value and user delight.

This is a growth mandate. MyCrewCare is the daily touchpoint for crew across our airline and operator clients, and its next chapter moves it beyond a schedule-and-hotel utility toward an AI-assisted, ecosystem-connected platform for crew travel and layovers. The central challenge is engagement — crew today tend to check one thing and leave. You will own the North Star, Features Used per Session, and the strategy to raise it: the funnels, habit loops, and layover-and-discovery experiences that bring crew back. Every decision is made through a dual lens — a crew (C-side) value story and an operator/airline (B-side) value story that drives adoption, retention, and new business.

To succeed, you will bring an outside-in perspective — benchmarking MyCrewCare against the best consumer travel, hospitality, and marketplace apps, importing proven external best practices, and holding the product to the design and experience bar the category now expects. This is a role for a leader who has built and scaled products elsewhere and can bring that external vantage point to MCC from day one.

Qualifications

• 10+ years of proven product management experience, successfully taking complex software or technical products from 0 to 1 and beyond, including ownership of a mobile-first consumer or B2B2C product through scale.
• Has managed a live, customer-facing mobile app within the last 2–3 years, including hands-on use of AI to drive prototyping, analytics, and insights.
• Hands-on experience in travel, mobility, hospitality, or marketplace/platform technology.
• Joins from outside the organization, with a proven track record built at other leading consumer, travel, or marketplace companies.
• Demonstrated experience selecting, contracting, and managing external design, UX, and branding agencies.
• Strong design sensibility and a high UI/UX quality bar.
• Deep, current knowledge of the competitive landscape across consumer travel, hospitality, and mobility.
• Exceptional ability to build consensus and influence cross-functional peers without direct line management.
• A passion for human-centered design and a relentless drive to solve customer problems.
• Strong quantitative skills with hands-on experience utilizing analytics platforms.
• Outstanding written and verbal communication skills.
• Bachelor’s degree in Computer Science, Business, Engineering, or a related quantitative/analytical field is preferred.

Requirements

• Define and communicate a compelling product vision, strategy, and short- to long-term roadmap, anchored to a clear North Star: Features Used per Session.
• Translate business goals and market opportunities into actionable product requirements and technical specifications.
• Conduct ongoing market research, competitor analysis, and root-cause analysis on crew pain points and workflow friction.
• Frame the roadmap as a growth and retention narrative.
• Set the longer-term direction toward AI-assisted crew workflows.
• Maintain continuous market and competitive intelligence.
• Lead cross-functional teams through the agile product development lifecycle.
• Own the product backlog, prioritize features based on ROI and effort.
• Uphold platform UX consistency.
• Coordinate highly effective product launches.
• Interface closely with the company-wide UI/UX Lead.
• Own the end-to-end UI/UX vision and quality bar for MyCrewCare.
• Select, brief, and manage external design, UX, and branding agencies.
• Establish and govern the design system, interaction patterns, and usability standards.
• Run continuous product discovery and usability research.
• Define Key Performance Indicators (KPIs) and success metrics for every product release.
• Instrument the core workflow funnels and define the First Value Action.
• Monitor product performance, analyze user behavior, and champion continuous experimentation.

Benefits

• The good faith compensation for this position is $150,000 - $200,000, commensurate with experience.