IT Support Specialist

IT Support Specialist Location: Atlanta, GA (Onsite – 5 days/week) Contract-to-Hire: 6 months About the Role We are looking for a Senior IT Support Specialist to act as the go‑to IT expert for our Atlanta office. This is a Tier 2–3 support role where you’ll handle complex technical issues, support leadership teams, and help drive IT operations forward. This is a high‑impact, visible role with the opportunity to grow into an IT Manager position within 2–3 years. What You’ll Be Doing Advanced Technical Support Provide Tier 2–3 troubleshooting for hardware, software, and network issues Support executives and end users, including C-level interaction Diagnose and resolve complex technical problems Escalate issues to vendors or higher-level support when needed IT Operations & Infrastructure Maintain and monitor systems, devices, and IT infrastructure Troubleshoot network issues (including rack & stack, cabling, outages) Manage hardware, software, and asset inventory Support Active Directory, O365, and desktop environments User Support & Administration Set up new users, permissions, and access Handle IT service requests through a ticketing system Provide guidance and training to users on systems and tools Team Leadership & Growth Act as an IT liaison and point of contact for the office Help mentor junior staff and support team development Partner with IT leadership on processes and improvements Assist in managing IT operations and performance Additional Responsibilities Support AV setups and conferencing tools when needed Maintain documentation and improve service processes Provide after-hours support as needed Travel to other locations (10–15% travel) Why This Role Stands Out Clear path to IT Manager within 2–3 years Work for a globally recognized firm High‑visibility role supporting executive leadership Hands‑on experience across infrastructure, support, and leadership Opportunity to own IT operations in a key office What They’re Looking For Must-Have Skills 5+ years of IT support experience (Tier 2/3 preferred) Strong troubleshooting across: Windows OS Microsoft Office / O365 Hardware and desktop systems Basic networking Experience with a ticketing/help desk system Excellent communication and customer service skills Ability to support executives and senior stakeholders Technical Strengths Desktop support & help desk operations Active Directory Hardware troubleshooting & configuration IT infrastructure support Asset and inventory management Preferred Qualifications Associate’s degree or technical training in IT (or equivalent experience) Certifications such as: CompTIA A+ Microsoft Modern Desktop Administrator Cisco CCNA Experience in a corporate office environment Work Environment Onsite in Atlanta, GA (5 days/week) Business professional environment IT is a critical, high‑impact function within the business Travel required: 10–15% to other offices Parking not provided Job Type & Location Contract to Hire position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $35.00 - $40.00 per hour. Eligible employees may receive the following benefits: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on June 15, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Use of Artificial Intelligence We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems