Data Operations Supervisor

We are seeking an experienced Data Operations Supervisor to lead and support a team of Membership Specialists in a fast-paced, service-oriented union environment. This role is responsible for overseeing membership data operations, ensuring accuracy in data entry and dues processing, performing quality assurance and reconciliation review, and serving as a key resource for policy interpretation and escalated member issues.The ideal candidate will bring strong supervisory experience, advanced Excel skills, a sharp eye for detail, and the ability to balance team support, accountability, and member service in a transitional environment.Key ResponsibilitiesSupervise, coach, and support a team of 5 Membership SpecialistsMonitor data entry accuracy and ensure membership information is processed correctlyOversee dues payment processing and reconciliation reviewConduct quality assurance audits of membership, payment, and reconciliation workInterpret and apply policies related to dues eligibility and membership requirementsProvide day-to-day guidance to staff, including newer team members and tenured employeesSupport performance management and handle disciplinary conversations as neededServe as an escalation point for member issues and assist in de-escalating concernsCommunicate directly with union members regarding unresolved or complex issuesPartner with internal stakeholders, including IT staff and external consultants, on system issues and troubleshootingSupport UnionWare usage and assist with database processes, exports, and issue resolutionIdentify and support systems and process improvements, including work related to a CRM transition