Maintenance & Facility Technician II

Job Description

Job Description

Immediate opening for a collaborative team player who enjoys working outdoors and has prior paid experience in general maintenance and light construction!

Join our fun and professional team, work on beautiful grounds and help support our incredible mission!

Position Status: Full Time, Regular, Hourly, Non-Exempt
Compensation: $26.43 - $29.20 per hour plus benefits, DOE

SUMMARY:

Under the general direction of the Director of Facilities & Horticulture, the Maintenance Technician performs direct maintenance and light construction for Zoo facilities and ensures that the Zoo gardens and grounds meet the Zoo’s presentation standards for cleanliness and maintenance.

ESSENTIAL DUTIES:

General Maintenance:

• Performs all maintenance and light construction tasks according to established practices, procedures, techniques, and standards in the safest manner, following established SOGS and protocols effectively, with minimal supervision.
• Maintains the necessary records to track maintenance and construction projects, including time spent on the job and record of materials used
• Notices areas of concern in facilities and brings them to the attention of management
• Provides light construction services including general labor, carpentry, mechanics, and flat work
• Communicates appropriately, clearly, and fully with appropriate staff
• Prepares for the job with appropriate tools, equipment, and supplies
• Follows up on all projects
• Repairs and paints benches, tables, and guardrails, and assists in the repair of roads, walkways, buildings, and mechanical equipment
• Cleans grounds, including pathways and parking lot
• Maintains tools and equipment
• Exemplifies the highest ethical standards to ensure quality work
• Reacts in a timely manner to ensure guest, animal, and staff safety in emergency situations
• Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
• Applies and exemplifies “green” (sustainable) practices whenever possible
• Attends monthly all-employee meetings

· Other duties as required

• Integrates the Zoo's conservation mission and values into daily actions by demonstrating environmentally responsible behaviors, promoting conservation awareness, and actively participating in conservation and sustainability initiatives relevant to the role.

SECONDARY DUTIES:

· Cross-trains within the department to learn additional skills
· Participates occasionally in cross-departmental project teams

Guest Relations:

• Greets every guest with a smile
• Thanks guests for supporting/visiting the Zoo
• Answers phone calls, voice mails, and e-mails promptly
• Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
• Associates with guests to assist and share information
• Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
• Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
• Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
• Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge

· Applies and exemplifies “green” (sustainable) practices whenever possible

POSITION CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience:

• High school diploma or GED
• Two years paid experience in a trade or general maintenance, or equivalent
• Significant knowledge and experience operating a wide range of power tools and construction methods

License, Certification, or Preferred Qualifications:
· Forklift certification

• A valid California driver’s license with a good driving record is desirable

Knowledge, Skills, & Ability:

• Basic understanding of carpentry, mechanics, vehicle and machinery maintenance, construction and repair
• Ability to follow oral and written direction
• Effective oral and written communication skills
• Ability to verbalize understanding of a problem or situation, and ask relevant questions for clarification
• Competent in the use of all common hand and power tools
• Ability to develop productive and friendly relationships at work
• Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
• Ability to establish and maintain effective and cooperative working relationships with employees
• Ability to perform all essential functions using safe work methods and habits, and following safety regulations
• Ability to prioritize tasks and follow specified procedures
• Ability to work well with minimal supervision
• Experienced in operating a variety of equipment (blowers, mowers, small hand tools, etc…)

Physical Demands & Work Environment:

• Requires the ability to access all areas of the facility
• Ability to negotiate the Zoo work environment including behind-the-scenes, lawns, gravel, and hilltop
• Must be able to participate in operational practices; including climbing stairs, manipulating tools, and standing/walking for long periods of time
• Must be physically able to operate a variety of machines and equipment including electric cart, forklift, and two-way radio
• Must be able to lift and/or move up to 50 pounds occasionally, and 10 or fewer pounds frequently
• Ability to exert a negligible amount of force frequently or constantly push, pull, or otherwise move objects
• The ability to regularly stand, walk throughout the facility
• The ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
• The ability to bend, stretch, twist, squat, kneel, or reach with your body, arms, and/or legs for long periods of time
• The ability to use fingers to handle and/or feel objects, tools, or controls; and talk or hear
• The ability to quickly move the hand, hand together with an arm, or two hands to grasp, manipulate, or assemble objects
• The ability to occasionally reach above the head and reach forward
• Exposure to chemical cleaning solutions and paint
• Involves working out-of-doors in all weather conditions
• Supportive and open employment culture
• Annual TB Test Clearance required

Tools Used:

• Hand tools
• Basic power tools
• Table saw
• Electric cart
• Two-way radio
• Forklift 
• Front Loader
• Automobile
• Ladder
• Light machinery