Housing Coordinator

Housing Coordinator

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

At Placemakr, exceptional resident experiences begin long before move-in. As Housing Coordinator, your mission is to own the Resident Ready process by ensuring every residence is prepared, inspected, and ready to welcome its next resident safely, efficiently, and consistently.

Around here, no two days look the same (which is exactly how we like it). You'll balance changing priorities, coordinate multiple operational teams, solve problems before they impact residents, and maintain visibility across dozens of active homes at any given time. Success in this role requires equal parts organization, communication, and follow-through because every move-in depends on your ability to bring multiple teams together around one common goal.

Reporting directly to the Housing Program Manager, you'll serve as the operational owner of the Resident Ready process while partnering closely with Resident Experience Associates, Housekeeping, Maintenance, Front Desk, Property Leadership, and corporate support teams. You'll ensure every inspection, work order, cleaning, inventory verification, and operational milestone is completed before approving a residence for occupancy.

If you're energized by building order out of complexity, thrive in fast-moving environments, and believe great resident experiences begin behind the scenes, you'll find yourself right at home in this role.

This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational.

This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area as business needs require. Team Members will report to an assigned home-base community in the Washington metro area, but should expect to support other locations throughout the portfolio. Approved business travel expenses will be reimbursed by Placemakr.

Housing Coordinators should expect to spend the majority of time actively supporting operations across multiple communities, including traveling between properties, coordinating resident readiness activities, verifying inspections, supporting resident transitions, and collaborating with operational teams.

This position is located in Washington, DC. This position has a pay of $26.50/hour.

What You'll Do

• Own the successful execution of the Resident Ready process across assigned communities, ensuring every residence is prepared for occupancy in accordance with Placemakr standards and client requirements.
• Coordinate the operational activities that support move-ins, move-outs, inspections, and resident readiness, ensuring all teams remain aligned and every residence is prepared for occupancy.
• Maintain complete visibility into the readiness status of every assigned residence while proactively identifying operational risks and removing barriers to occupancy.
• Partner closely with Housekeeping, Maintenance, Front Desk, Property Leadership, and the Housing Program Manager to ensure operational activities remain aligned and on track.
• Review inspection findings, monitor outstanding deficiencies, and ensure all required work is completed before approving a residence for resident arrival.
• Maintain accurate resident readiness trackers, occupancy records, inspection documentation, inventory records, and operational reporting.
• Communicate proactively regarding operational risks, scheduling conflicts, changing priorities, and resident readiness status.
• Monitor compliance with client requirements, company policies, confidentiality standards, and Standard Operating Procedures.
• Build strong working relationships across operational teams while fostering accountability, collaboration, and consistent execution.
• Support operational reporting, continuous improvement initiatives, new client implementations, and program transitions.
• Provide hands-on operational support wherever needed to ensure residents receive an exceptional arrival experience.
• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.

What It Takes

• Bachelor's degree in Hospitality, Business Administration, Operations, Property Management, or a related field preferred; or equivalent professional experience.
• Two or more years of experience in hospitality, property management, multifamily housing, operations, logistics, project coordination, or another fast-paced service environment.
• A valid, unrevoked driver's license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day.
• Exceptional organizational skills with the ability to manage multiple competing priorities
• Unmatched attention to detail with a mindset that the little things make a big difference.
• Strong judgment and problem-solving skills with the ability to anticipate issues and drive timely resolution.
• Excellent verbal and written communication skills with the ability to coordinate multiple departments and build trusted relationships.
• Experience managing complex workflows while collaborating cross functionally to overcome obstacles and produce real solutions.
• High degree of professionalism, integrity, ownership, and accountability.
• Ability to maintain confidentiality while handling sensitive resident, client, partner, and company information.
• Comfortable learning and utilizing multiple technology platforms, operational systems, and reporting tools.
• A naturally adaptable, solutions-oriented professional who thrives in a fast-paced environment where priorities change quickly.
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
• Housing Coordinators will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housing Coordinators and an exceptional resident experience.

Our benefits & perks Competitive pay rate Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.

Our community norms Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.