Client Care Specialist - Mercedes Sudbury

Compensation: $45,000-$55,000+ Wage is comprised of base salary and additional bonus structure as determined by pay plan. The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc. Company Benefits Pay and Recognition: Weekly pay Paid holidays & paid time off Paid training Stock Awards(select management and front-line team members eligible) Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax-free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Pet Insurance Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities. Additional advantages: Technician Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Employee referral program with bonus opportunities Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Client Care Specialist/Business Development Center (BDC) Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agent who will help us redefine the car-buying experience. Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on sales appointment availability, partner with the sales advisors, research issues and provide solutions or alternatives. Must be able and willing to receive a high amount of inbound calls Partner with the sales department to schedule vehicle sales appointments Greet customers Contact and communicate with customers to identify automotive sales needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Complete internet lead management on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinentcustomer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50+ calls per day Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Able to multi-task in a fast pacedenvironment Various language proficiencyis always a plus Team player Must be atleast eighteen years of age Must be able to pass pre-employment screens (background and drug test) Must be comfortable both talking and appearing in video and photography to dramatically increase client interaction #J-18808-Ljbffr Asbury