Program Manager II

Program Manager II

Location: Remote

Pay Range: $46 - $56/hr. Duration: Through 5/14/2027

Top Skills:

• 3+ years of experience in localization program or project management.
• Familiarity with localization standards and best practices.
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices.

Summary: Languages are key to our mission of bringing the world closer together. The family of products is currently available in 100+ languages and we are adding many more. Over 70% of people use our products in a language other than English, and ~90% are outside of North America. As a Localization Program Manager, you will partner with Product and the rest of the internationalization teams to empower products to feel local at a global scale.

Typical Day in the Role:

• Review assigned project progress versus timelines to identify risks, blockers, areas to support, etc.
• Review the status of translation requests for assigned products.
• Review the status of localization testing requests for assigned products.
• Communicate with the main/FTE Localization Program Manager supporting related product spaces to coordinate priorities, areas of concern, next steps, and/or plans.
• Engage with cross-functional teams in meetings, text messages, and other communication channels to ensure localization efforts are aligned with the latest timelines and risks/updates are properly communicated back to product owners.
• Create documents to bring clarity on opportunities, risks, gaps, project progress, share knowledge, etc.

Responsibilities:

• Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products.
• Design and implement efficient and scalable end-to-end localization frameworks tailored to various products and diverse content types.
• Guide stakeholders to ensure localization best practices are followed and drive efficient execution.
• Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality.
• Actively seek out opportunities to optimize the international user experience and influence adoption of optimal solutions.
• Partner across internationalization to ensure the right resources are in place and all deliveries are completed at the expected standards.

Minimum Qualifications:

• 3+ years of experience in localization program or project management.
• BA/BS or equivalent work experience in localization/internationalization project or program management.
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices.
• Experience identifying and driving forward work in an ambiguous environment.
• Experience analyzing and interpreting complex data sets to inform business decisions.
• Skilled in building and optimizing complex workflows.
• Track record of staying focused, prioritizing, and creating structure across large, ambiguous programs while setting goals for long-term initiatives.

Preferred Qualifications:

• Knowledge of additional languages other than English.
• Exposure to SQL, analytics tools, or a coding language.
• Thorough understanding of translation technologies like translation memories, machine translation, and CAT tools.
• Familiarity with internationalization standards such as Unicode and CLDR.
• Experience working with localization vendors.
• Knowledge of AI technologies and potential applications in localization workflows.

Must-Have Hard Skills:

• 3+ years of experience in localization program or project management.
• Familiarity with localization standards and best practices.
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices.

Good-to-Have Skills:

• Experience identifying and driving forward work in an ambiguous environment.
• Track record of staying focused, prioritizing, and creating structure across large, ambiguous programs while setting goals for long-term initiatives.

Years of Experience Needed:

• 3+ years of experience in localization program or project management.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress, work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Benefits Summary: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123