Workplace Product Experience (Product Manager)

Job Title

Job Description:

Key Responsibilities

• Conduct market analysis to understand customer needs, competitors, and market trends.
• Partner with key groups internally to gather qualitative and quantitative customer insights (interviews, surveys, analytics).
• Own the roadmap and execution of org-wide experience initiatives, ensuring alignment with strategic priorities, product line roadmaps, and org-wide improvement areas.
• Own experience programs end-to-end across workplace products including facilitation of product level cadences to drive visibility and communication of workplace experience programs
• Create and maintain standardized processes and frameworks that product teams can adopt relevant to any experience programs.
• Define clear success metrics and use data to evaluate experience quality, adoption trends, and program effectiveness.
• Partner closely with product, design, and customer facing teams to ensure application of workplace product level requirements.
• Partner closely with Sales Enablement and Marketing contacts to develop org-level / product level process to improve storytelling and sales account partnerships
• Collaborate with marketing, sales, and customer success on workplace experience product launches, sales plays, and/or revenue programs
• Collaborate on inventory and visibility of enablement materials – identify gaps (i.e. demos, training materials, FAQs, and product positioning, etc.) and drive programs to close gaps
• Manage the full lifecycle of the workplace experience programs - from concept to launch to ongoing improvements. Track product performance through KPIs, analytics dashboards, and customer feedback.
• Identify opportunities for product innovation, differentiation, or cost efficiency.
• Collaborate with cross-functional partners to deliver enhancements that improve customer outcomes and reduce operational complexity.
• Collaborate with UX Strategist and UX Service Designer to align product standards to experience goals
• Collaborate with UX Strategist, UX Service Designer, Product teams and customer orgs to develop org-wide feedback framework to keep VOC visible and accessible
• Monitor the performance of implemented workplace product standards and iterate based on feedback and evolving business needs.
• Promote a culture of continuous improvement and customer-centric thinking across product teams.
• Lead org-wide product management standards improvements
• Partner with Product Leaders to understand key market trends across the org
• Assist in the development and execution of specific elements of the offerings and Go-To-Market strategy.
• Contribute to the creation and maintenance of internal and external strategic plans for offerings and alliances.
• Participate in the negotiation and management of strategic alliances and partnerships.
• Collaborate with team members to ensure the successful execution of strategic initiatives.
• Assist in the analysis of market trends, competition, and customer needs to identify opportunities for growth.
• Work closely with team members and provide support in their professional development.
• Contribute to tracking and reporting on key performance metrics and KPIs.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in corporate leadership roles
• Proficiencies in strategic planning, team management, and business development
• A continuous learner that stays abreast of industry knowledge and technology

• Experience as a Product Manager with a focus on customer experience, process design, or cross-functional initiatives.
• Strong understanding of product development practices and customer-centric design principles.
• Demonstrated ability to build and operate frameworks or processes that scale across teams.
• Excellent communication and facilitation skills, with the ability to influence without direct authority.
• Analytical mindset with experience defining and interpreting experience-focused metrics.
• Comfortable working in ambiguous environments and driving clarity across multiple stakeholders.
• Experience collaborating with user experience and service design teams.

Other Qualifications

• Advanced degree in a relevant field is a plus
• Relevant certifications are a plus

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $95,900 - $178,100.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.