Cargo Office Agent

Job Description Job Description Job Title: Cargo Office Agent (Union) Location: [IAH – George Bush Intercontinental Airport] Department: Cargo / Operations Status: Union Position Reports To: Cargo Manager / Supervisor Who We Are U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation’s busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year. With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spirit—built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day. Why Work for U.S. Aviation Services? At U.S. Aviation Services, you’ll find more than just a job—you’ll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed. We’re proud to support our employees with: ✔ Flexible Schedules – Full-time and part-time shifts available to fit your lifestyle ✔ Weekly Pay – Get paid on time, every week ✔ Paid Training – No experience? No problem—we’ll teach you everything you need to know ✔ Opportunities for Growth – Many of our supervisors and managers started on the front lines Position Summary The Cargo Office Agent is responsible for performing administrative, clerical, and operational support functions within the cargo office. This position ensures the accurate processing of cargo documentation, coordination with warehouse and airline partners, and compliance with company policies, airline requirements, and regulatory standards. Essential Duties and Responsibilities Prepare, review, and process cargo documentation including airway bills, manifests, delivery orders, and billing paperwork Enter and maintain cargo shipment data in company and airline computer systems with a high level of accuracy Coordinate inbound and outbound cargo activities with warehouse staff, drivers, airline representatives, and customers Respond to customer, airline, and internal inquiries regarding cargo status, delays, discrepancies, and releases Verify cargo details such as weight, piece count, special handling requirements, and customs status Ensure compliance with TSA, FAA, airline, and company regulations and procedures Assist in resolving documentation errors, shortages, damage reports, and other operational issues Maintain organized records and files in accordance with retention and audit requirements Perform clerical tasks such as answering phones, emails, scanning documents, and preparing daily reports Support supervisors and managers with administrative and operational needs as required Perform other duties as assigned within the scope of the position and union agreement Qualifications High school diploma or GED required Prior cargo, airline, logistics, or office experience preferred Basic computer proficiency (email, data entry, and office systems) Ability to accurately handle paperwork in a fast‑paced environment Strong attention to detail and organizational skills Good communication and customer service skills Ability to work flexible shifts, including nights, weekends, and holidays as required by operations Ability to obtain AOA badge, CBP clearance, and USPS mail certification Physical Requirements Ability to sit or stand for extended periods Ability to perform repetitive office tasks such as typing and file handling Occasional walking between office and warehouse areas Work Environment Office environment located within an active airport cargo operation Exposure to a fast‑paced, time‑sensitive operational setting United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on click.appcast.io