Emergency Communication Specialist (LifeFlight), Variable Shifts - $5,000 Sign on Bonus

Vanderbilt University Medical Center

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

LifeFlight OEC

Job Summary:

Performs flight coordination. Performs ground, event communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department. FlightCom provides seamless communication between air medical crews, hospitals and emergency personnel. FlightCom specialists field calls, provide flight coordination, flight following and logistical support. All communication specialists receive specialized training. *911 Dispatch Experience Preferred

Position Hours:

Shift: Various Shifts (must be available to work holidays and weekend)

Department Summary:

LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances

Sign-on Bonus:

$5,000

Sign-On Bonus Requirements:

The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months. The sign-on bonus is only available for full-time positions.

Key Responsibilities:

• Performs and documents safe, efficient and accurate flight coordination.
• Understands the operations and applications of all communication equipment.
• Communicates information and emergency notification to customers in an efficient, concise and courteous manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities:

• Listening (Intermediate): Demonstrates a high level of interest during all forms of communication, including conversations, seminars, and presentations. Regularly follows the proven listening scenario to "hear, understand, interpret, and respond." Is sensitive to the feelings, body language, voice inflection, disposition, and behavior of speakers. Assures that speakers understand that their messages have been received. Excellent at paraphrasing what others have said for purposes of clarification and support. Asks open-ended clarifying questions, avoiding those where answers are yes or no. Does not jump in and out of meetings to attend to other tasks, reschedules meetings and conversations if undivided attention cannot be guaranteed.
• Decision Making (Novice): Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility. Takes ultimate responsibility for the problem [owns the problem] and the decisions. Able to make decisions effectively and accurately in an environment which may be fast-paced or changing. Considers a wide range of alternatives, including those which may fall outside of the scope of the task at hand, before making a decision.
• Change Management (Novice): Establishes a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring solutions.
• Emergency Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

• * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

LIC-Emergency Medical Technicians Basic - Licensure-OthersLicensure-Others

Work Experience:

Relevant Work Experience

Experience Level :

Less than 1 year

Education:

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.