Senior Manager, Workforce Management & Analytics
GEICO
GEICO is seeking a Senior Managers of Workforce Management to lead a team of approximately 10 WFM professionals responsible for forecasting, scheduling, intraday management, and reporting across multiple contact channels. You will drive operational excellence and align WFM strategies with business objectives. The role requires 5+ years in WFM with strong leadership and expertise in NICE WFM, AWS Connect, and Alvaria. Hybrid work schedule and collaboration with senior leaders are expected. #J-18808-Ljbffr GEICO
Vacancy posted 4 days ago
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