Veterinary Receptionist (Client Service Coordinator)

Veterinary Receptionist (Client Service Coordinator) Banfield American Fork UT|001393 Apr 25, 2026 $30K - $37K The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Essential Responsibilities and Tasks Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Complete other duties as assigned. The Five Principles Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – We demand total responsibility from ourselves and support the responsibility of others. Mutuality – A mutual benefit is a shared benefit that endures. Efficiency – We use resources to the full, waste nothing and focus on what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience (Can Do) Ability to multi-task, manage multiple tasks simultaneously; quick and accurate shifts of attention under distraction. Strong written and verbal communication in English. Organizational ability, systematic approach, and turning confusion into order. Problem‑solving skills, translating problems to practical solutions. Client service skills, ensuring attentive, courteous, and informative service. Intellectual ability to follow instructions. Mathematical ability to perform basic arithmetic and rates. Computer skills, comfortable with Microsoft Word, Excel, Access, Outlook. Attitudes (Will Do) Initiative, willingness to take appropriate steps to solve problems and present improvement ideas. Responsibility, integrity, honesty. Cooperativeness, collaborating and compromising. Flexibility, open to change and assigned tasks. Independence, performing duties without supervision. Stress resilience, maintaining a positive “can do” outlook. Special Working Conditions Work at a computer for long periods. Interact confidently around pets. May require more than 40 hours per week, including weekends and evenings. Ability to stand, walk, stoop, kneel, crouch, and lift up to 50 pounds. Good hand-eye coordination and visual acuity. Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances. Experience, Education and/or Training High School Diploma or equivalent preferred. Minimum 18 years old for duties involving radiography. One year related customer service experience preferred. Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training preferred. Equal Opportunity Employer Statement WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. Pay Range $15.00 - $18.69 hourly. The pay range reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance: Coverage for health, dental, and vision care. Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support for veterinary professionals' student debt. Paid Time Off and Holidays: Paid time off and holidays. Top-Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company-paid life insurance with optional additional coverage. Company-Paid Short- and Long-Term Disability: Financial protection for temporary or long-term disability. Flexible Spending Accounts (FSA): Pre-tax money for healthcare and dependent care expenses. Health Savings Account (HSA): Tax-advantaged account for medical expenses. Paid Parental Leave: Paid leave for birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education. Back‑Up Child and Elder Care & Family Support Resources: Support for unpaid caregiving responsibilities. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Program to help stay active and healthy. Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents. Legal Plan: Affordable and accessible legal plan covering a wide range of needs. Identity Protection: Protection for personal information and alert for suspicious activity. Commuter Benefits: Convenience and cost‑effective commuting. Three Free Optimum Wellness Plans for Pets: Free wellness plans for pets. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr