Technical Success Manager

ABOUT THIS ROLE LVT is looking for a Technical Success Manager to champion our customers’ technical onboarding and drive successful product trials. Acting as a crucial technical resource, you will partner directly with prospective enterprise clients to configure, optimize, and validate LVT solutions against their specific operational needs. You are an individual contributor who thrives at the intersection of client relationship management and hands‑on system configuration, turning complex hardware and cloud settings into clear, successful customer outcomes. This role is based fully in‑office out of our Headquarters in American Fork, Utah. ROLE RESPONSIBILITIES Trial Configuration & Deployment: Own the end‑to‑end technical configuration and remote setup of new LVT products for proof‑of‑concept and trial customers, including adjusting IP camera analytics, firmware, and core software settings. Solution Optimization: Analyze and fine‑tune system configurations to produce tailored, precise security and operational outcomes unique to each customer’s site constraints. Value Demonstration & Reporting: Synthesize data into weekly customer reports that clearly articulate system “wins,” captured incidents, and ROI to technical and non‑technical stakeholders. Proactive System Monitoring: Monitor centralized dashboards regularly to identify, diagnose, and resolve hardware or configuration anomalies before they impact the trial experience. Technical Consultation: Act as a trusted technical advisor, conducting recurring syncs with clients to ensure LVT’s Agentic AI platform and physical units continually meet their operational goals. Tier1 & 2 Troubleshooting: Rapidly diagnose incoming customer requests, troubleshooting basic hardware, software networking, and system‑level bugs during critical evaluation periods. Data Utilization & Analytics: Leverage internal data streams to create clear, actionable analyses that improve the visibility, usability, and speed of customer problem‑solving. Cross‑Functional Collaboration: Partner closely with Sales, Product, and Field Engineering teams to translate trial feedback into long‑term customer experience and product enhancements. OUR IDEAL CANDIDATE Technical Onboarding Expert: Proven track record in a highly technical customer‑facing engineering, implementation, or technical account management role. Experienced Operator: Brings 5 or more years of hands‑on technical support, system configuration, or technical project management experience. Camera Analytics Exposure: Experience configuring IP camera systems, edge video analytics, or VMS platforms is highly preferred. Elite Communicator: Exceptional capability to translate intricate technical configurations, network settings, and AI capabilities into plain, value‑driven language for business executives. Natural Troubleshooter: Strong critical thinking and analytical skills, with a methodical approach to diagnosing multi‑layered hardware, software, and configuration issues. Detail and Quality‑Obsessed: Laser‑focused on QA and performance metrics, ensuring every client deployment matches LVT’s high excellence benchmarks. High Emotional Intelligence: A collaborative team player who balances high technical aptitude with the empathy, patience, and relationship‑building skills required for customer‑facing success. BENEFITS We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full‑time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter. #J-18808-Ljbffr