Field Service Engineer, Cleveland, Ohio

Becton Dickinson seeks a Field Service Engineer to provide remote and on-site technical support for automated dispensing systems across a regional territory, including government facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and customer satisfaction.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including DoD and DHA facilities
• Respond to, diagnose, and resolve work orders within service-level expectations with full case ownership
• Execute preventive maintenance, installations, repairs, calibrations, and general technical support
• Maintain accurate service documentation including compliance with Medical Device Reporting procedures
• Manage spare parts inventory and maintain company-issued assets including vehicle and equipment

Requirements

• 1–3 years combined hardware, software, and IT support experience
• Medical or electromechanical device repair experience required
• Ability to meet federal government facility security clearance eligibility requirements
• Strong troubleshooting, diagnostic, and problem-solving skills
• Valid driver's license and ability to meet company driving standards
• Mechanical aptitude with ability to disassemble and reassemble complex systems
• Proficiency with Windows OS, networking, and diagnostic instruments