Technical Business Analyst

Job Description

Job Description

Be Part of Our Next Chapter  

 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

 

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Technical Business Analyst is instrumental in optimizing the Coates Technical Support organization's operational efficiency. Through adept tool management, process documentation, and collaboration, this role ensures seamless integration of technology and workflow processes, driving excellence in support delivery and process improvement.​

Responsibilities

•Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes

•Conduct workshops and interviews to elicit, validate, and document clear business requirements

•Map client requirements into product epics/features

•Decompose product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteria

•Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements

•Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases

•Create necessary artefacts, including capability gap analysis and process flow diagrams

•Support the maintenance and update of user guides based on functional changes as projects are delivered

•Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features

•Facilitate the creation of traceability matrices from detailed requirements to test cases

•Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented

•Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision

•Cross team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints

•Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules

Capabilities

•Strong stakeholder management

•Excellent communication skills to present information and translate between technical and business requirements

•Ability to work autonomously

•Proven analytical and problem-solving abilities

•Proactively seeks to understand customer problem to ensure solutions are fit for purpose

•Strong collaborator, able to work as a team player with Tech Leads and Project Managers to drive joint outcomes

Qualifications

•5+ years experience within a similar role 

•Tertiary qualification in Computer Science, Software Engineering or related field

•Experience in Digital Software for 5+ years (preferred)

•Experience creating detailed functional specifications for Digital software products (5 years)

•Experience using Figma to create or update wireframe designs as required

•Experience working in both agile and waterfall methodologies

•Experience using Jira and Confluence

•Knowledge of BABOK and business process mapping methods

Role to support International Markets

Full Salary Range: $106,260/year (minimum), $113,505/year (midpoint), $120,750/year (maximum).

Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

 

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as  coatesgroupcareer.com .

 

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com "

- We   do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co  

 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.