Special Orders Coordinator

Special Orders Coordinator

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits: Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

Job Summary: The Special Orders Coordinator is responsible for supporting the store network by managing customer orders and coordinating the procurement of custom bicycles and components to ensure timely fulfillment. This role also supports direct-to-store shipping processes, the Rental Recovery Program, and various administrative functions to enhance overall Supply Chain Operations efficiency.

Job Specifications: Starting Wage: $22.00/hr - $26.55/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No

Job Responsibilities: Supply Chain Operations Support Assist with reporting, data analysis, and departmental KPI tracking Provide support for EDI and Vendor Relations during peak seasons Perform additional administrative and operational tasks as needed Special Orders Management Review and process incoming order requests from stores, customers, and senior leadership via email, Zoho, and B2B platforms Accurately log referrals and complete missing details (e.g., UPC, pricing, vendor cost) Create and manage purchase order templates Source and place orders with vendors, ensuring accuracy and timeliness Monitor and follow up on delayed or backordered shipments Communicate directly with customers to confirm product specifications and pricing Direct-to-Store (DTS) Coordination Track inbound shipments using carrier systems and vendor communication to provide accurate estimated arrival dates Identify, document, and manage all direct-to-store shipments Process inventory receipts in MMS accurately and in a timely manner Investigate and resolve shipment discrepancies or issues Communicate shipment statuses and delivery updates to stores and buyers Rental Recovery Program Support the Loss Prevention team by processing transactions related to lost or damaged rental equipment Supply Chain Operations Support Assist with reporting, data analysis, and departmental KPI tracking Provide support for EDI and Vendor Relations during peak seasons Perform additional administrative and operational tasks as needed

Job Requirements: High school diploma or equivalent required Minimum of 2 years of experience in an administrative, customer service, or reporting role Advanced proficiency in Microsoft Excel and/or Smartsheets Strong written and verbal communication skills in English Self-motivated with a proactive, solution-oriented mindset Demonstrated ability to build effective cross-functional relationships Strong organizational skills with exceptional attention to detail Proven ability to manage high-volume workloads and adapt to changing priorities Experience with MMS or inventory control systems preferred Ability to lift 50100 lbs