Host/ess - Jack Rabbit Restaurant

Join The OKANA Resort & Indoor Water Park Team

Welcome to OKANA Resort & Indoor Water Park. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Jack Rabbit Restaurant team as a Host/ess.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Host/Hostess is responsible for welcoming and seating guests in the restaurant. The role involves managing reservations, organizing seating arrangements, and ensuring a smooth patron flow during each meal period. This customer-facing position will be the first person that interacts with customers and must demonstrate a pleasant demeanor and expedite seating as quickly as possible. They must manage the dining area and work with the servers, food attendants and kitchen teams so that all patrons have a positive dining experience. When customers are leaving, the Host/Hostess will thank them, solicit feedback on their experience, and initiate service recovering for any outstanding service concerns.

What you will be doing:

• Greet and seat guests according to standards.
• Keep track of waiting list and open tables.
• Maintain work areas clean and organized.
• Report all unsafe conditions immediately.
• Assist Servers by setting and clearing tables, replenishing water and serving beverages.
• Answer the phones and take reservations.
• Clean and sanitize menus.
• Maintain cleanliness of host stand by wiping counters, organizing items.
• Open and close rooms as assigned.
• Receive and record reservations.
• Set up food server stations; change according to business flow.
• Calculating and issuing change for "to go" orders.
• Attend required meetings.
• Complete other duties as assigned by supervisor to include cross training.
• Organize "to go" orders by placing the order and delivering to guest.
• Place daily specials in menus; remove specials at assigned time.

What are we looking for?

What you bring to the role:

• High School diploma
• Previous customer facing experience in restaurant or retail operation.
• Good communication skills; Ability to speak, read, and write English.
• Computer proficiency to use the resort's point of sale and reservations system.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

-

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality