Service Advisor

Job Description

Job Description

Volkswagen Service Advisor 

Join a winning team at Gerald Jones Volkswagen! We're proud to be a Forbes-ranked Best-in-State Company, a 13-time consecutive Best in Columbia County winner, and Augusta's "Best Place to Buy a New Car" five years in a row!

We invest in our people through training, growth opportunities, and a supportive, fast-paced environment where hard work is recognized. If you're motivated, team-oriented, and ready to grow your career, we're ready to meet you!

Benefits 

• Medical, Vision, Disability and Dental Plans 

• Prescription Drug Program 

• 401k Plan with Company Match  

• Paid Vacation 

• Paid Time Off 

• Paid Sick Days 

• Paid Holidays 

• Employee Purchase Programs 

• Paid Training & Professional Development 

• Employee Discounts 

• Employee Referral Program 

Responsibilities 

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. 

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. 

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled 

• Ensures that the daily inventory of technicians' time is consistently sold to service customers. 

• Distribute work between technicians efficiently

• Greet customers and assist them with any inquiries.

• Consult with customer on service needs, recommendations, and applicable service specials

• Document services recommended and/or declined and ask for follow up on future service considerations

• Keep customer informed on completion times, service expenses, and possible changes

• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed

• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience

• Build strong relationships with the customers 

Qualifications 

• Minimum two years of successful experience in a dealership or other customer service position 

• Organized and friendly personality 

• Time management skills 

• Fantastic communication skills with your customers 

• Professional, well-groomed personal appearance. 

• Clean driving record 

• Willing to submit to a pre-employment background check & drug screen