Marine Service Coordinator

Job Description

Job Description

West Alton Marina, LLC – Alton Bay, NH (Lake Winnipesaukee)

Compensation: $25.00 – $30.00 / hour 

Position Type: Full-Time, Year-Round (Consistent schedule with 2-3 consecutive days off)

Highlights & Benefits

• Comprehensive Healthcare: Marina covers 90% of enrolled employee health insurance premiums after 90 days.
• Retirement Match : 3% company match on Simple IRA after 90 days.
• Paid Time Off: 10 days accrued PTO per year, 2 personal days upon start, plus paid holiday closures after year one.
• Structured Environment: Year-round stability supporting an exclusive in-house service center for 400+ dock and storage customers (no high-volume sales floor or retail walk-in chaos).

About the Role

West Alton Marina is looking for a detail-driven, process-oriented Service Coordinator to serve as the administrative anchor of our service department.

In this role, you will support departmental organization through accurate data entry, parts procurement, and billing. A technical background is not required but being organized and detailed is a must. Your focus will be making sure work orders are accurate, parts are ordered and tagged, keys are tracked, and billing is completed cleanly. 

If you take pride in tidy workspaces, love working with organized checklists, and want a stable, year-round position in a scenic lakeside setting, this position is built for you.

Core Responsibilities

• Work Order & Data Administration: Open clear, detailed work order tickets from customer requests and seasonal launch/storage forms; track physical job folders moving through the shop’s visual bin system. 
• Parts Sourcing & Receiving: Look up OEM parts numbers using manufacturer software (Mercury, Volvo Penta), place supplier orders, verify packing slips upon delivery, and tag parts directly to work orders. 
• Billing & Warranty Entry: Review completed job notes from technicians, reconcile parts and labor against estimates, generate final customer invoices, and submit warranty claims into manufacturer portals. 
• Daily Operational Organization: Maintain strict daily accountability for the central customer key box, update real-time boat movement on yard storage charts, and manage the general service inbox. 

What We Are Looking For

• Meticulous Attention to Detail: You double-check part numbers, catch spelling errors, and keep files and physical folders organized.
• Process Discipline: You thrive following established checklists and ensuring daily routines are completed reliably every day.
• Strong Administrative & Computer Skills: Comfortable navigating inventory portals, web-based software, email, and digital forms.
• Relevant Backgrounds Welcome: 1+ years of experience in data entry, dispatch, auto/powersports parts, medical/dental office coordination, veterinary administration, or logistics support.
• Education & Requirements: High school diploma or equivalent required; Associate degree in Business Administration, Accounting, Office Technology, or a related field preferred. Professional phone demeanor and a valid driver’s license are required.

About West Alton Marina

Family owned and operated on Lake Winnipesaukee since 1962, West Alton Marina is situated on 150 picturesque acres dedicated to delivering exceptional service and maintaining long-standing customer relationships.

West Alton Marina, LLC is an equal opportunity employer.