Client Manager, Small Business Benefits

IntroductionAt Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.How you'll make an impactClient Service & RetentionManage and nurture relationships of a high-volume book of business, particularly Small Business ClientsLead the Benefits Renewal Lifecycle process, advising clients on optimizing their Employee Benefits ProgramUtilize Gallagher’s suite of resources, including tools like Excel and PowerPoint, and established work products to enhance client deliverables efficientlyIdentify opportunities to communicate or introduce comprehensive solutions involving additional Gallagher services or expertise like Retirement Planning, Voluntary Benefits, and HR ConsultingConduct virtual client presentations as neededResolve client inquiries, concerns, or issues in a timely and professional manner, collaborating with internal teams as needed to ensure resolution.Complete internal training and professional development to stay informed on insurance industry trends and challenges in Small Business Employee BenefitsExemplify the highest ethical standards, promote ethical behavior, and uphold the Gallagher WayCompliance with Internal ProcessesComply with Gallagher’s Professional Standards of Excellence and internal proceduresMaintain up-to-date records in Gallagher’s Document Management System (DMS) and Account Management PlatformTime Management & Communication with internal & external stakeholdersMaintain positive relationships with Gallagher vendor partners and internal stakeholders Maintain and prioritize tasks appropriatelyLeverage internal team members and resources to manage client/vendor expectations and ensure timely delivery of requests for clients and vendor partners About YouBachelor’s degree and 3 or more year’s client coordination and/or claims management experience OR High School degree with 8 or more years client coordination and/or claims management experience. Appropriate Health & Life licensing required Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls and correspond via email Compensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)