Director of Operations

Job Title

Co-creates with the Operator and Executive Director of Operations the long-term vision for profitability, sales and growth

Leading and overseeing the coordination of all aspects of restaurant operations

Ensures customer satisfaction at all times

Engages in immediate problem resolution and short-term plans to correct critical issues

Drives financial performance and provides feedback to leadership and suggests operational actions required to achieve financial targets

Manages the budgeting, forecasting, and financial analysis for the restaurant:

• Establish and post daily sales goals to the team
• Tracks and charts sales, labor and productivity of each day-part daily
• Reviews the IPO and works with executive team to improve where needed
• Establish project budgets to assist managers with proper decision making

Maintains cashier accountability log and daily cashier reports

Monitor food cost and manage waste

Promotes unity among all team members and leadership through effective and timely communication

Coaches and mentors team members

Prepares leaders to speak intelligently about processes, best practices, and the business

Analyzes quarterly CEM reports

Drives continuous improvement