Director of Operations
Chick-fil-A
Job Title
Co-creates with the Operator and Executive Director of Operations the long-term vision for profitability, sales and growth
Leading and overseeing the coordination of all aspects of restaurant operations
Ensures customer satisfaction at all times
Engages in immediate problem resolution and short-term plans to correct critical issues
Drives financial performance and provides feedback to leadership and suggests operational actions required to achieve financial targets
Manages the budgeting, forecasting, and financial analysis for the restaurant:
- Establish and post daily sales goals to the team
- Tracks and charts sales, labor and productivity of each day-part daily
- Reviews the IPO and works with executive team to improve where needed
- Establish project budgets to assist managers with proper decision making
Maintains cashier accountability log and daily cashier reports
Monitor food cost and manage waste
Promotes unity among all team members and leadership through effective and timely communication
Coaches and mentors team members
Prepares leaders to speak intelligently about processes, best practices, and the business
Analyzes quarterly CEM reports
Drives continuous improvement
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