Accounting Specialist (Journals Fulfillment)

Johns Hopkins University Press seeks an Accounting Specialist who will be responsible for processing check and wire transfer payments and providing general accounting support to the Journals Customer Service Department. The Accounting Specialist will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact, and influence for the scholarship that we publish and distribute. This position will help to ensure that the Press is a leader in selecting and developing innovative ideas and scholarship, creating and embracing transformative technologies to enhance discovery and learning, and connecting people to the most trusted knowledge from global researchers, scholars, and educators. Specific Duties & Responsibilities Maintain financial records and process related data. Monitor, verify, and reconcile accounts. Interface with departmental and University personnel to obtain and provide information to verify or support financial records and ensure compliance with established University policies and procedures. Prepare correspondence and answer inquiries regarding accounting information as required. Analyze accounting information and prepare reports and statements. Implement procedures for tracking of check and wire payments, batch management, and Journals Division collection activities; initiate accounting process improvements as appropriate. Verify check and wire transfer payments, prepare and assign order batches for customer service representatives, and prepare bank deposits for remote deposit. Research payment problems and monitor accounts as appropriate. Address customer and colleague escalations professionally and expeditiously. Process credit card chargebacks and returned checks. Process and submit refunds to the JHUP system. Register JHUP Journals in customer vendor portals and payment processing systems. Collaborate with Journals Publisher and Hopkins Fulfillment Service to track Journals invoices. Work with agents and CSRs to process imported orders, track their payment, and prepare reports to keep Journals management informed of renewal season activity. Weave diversity, equity, inclusion, and access principles into all aspects of the work. May coordinate the work of lower-level staff as assigned. Assist with special projects or tasks as needed. Other duties as assigned. Special Skills, Knowledge & Abilities Excellent verbal and written communication skills, effective time management, and analytic and problem-solving skills. Ability to work with a minimum of supervision, attention to detail, and accuracy. Adding machine and math skills, and familiarity working with various databases. Excel or spreadsheet experience, as well as the ability to work with and edit Adobe PDF documents. Proficiency with Microsoft Office and virtual collaboration tools (e.g., Teams, Zoom, etc.). Familiarity with scanning and remote deposit procedures. Experience with ticket management software a plus. Excellent critical thinking and communication skills. Outstanding problem-solving skills including using analytics to drive decisions. Creative thinker, embracing new ideas, passionate about developing the potential of Hopkins Press. Inclusive in decision-making and problem-solving. Excel in effective use of resources, keen self-awareness of strengths and weaknesses. Minimum Qualifications High school diploma or graduation equivalent. Two years of related experience. Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula. Preferred Qualifications Bachelor’s Degree in related field. Classified Title: Accounting Specialist Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.65 - $34.75 HRLY ($50,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: Hybrid/Homewood Campus Department name: Journals Fulfillment Personnel area: Academic and Business Centers #J-18808-Ljbffr The Johns Hopkins University