Patient Service Representative

Job Description

Job Description

Description:

Orthopedic Institute | Sioux Falls, SD
Department: Registration | Status: Full-Time, Non-Exempt

Orthopedic Institute is looking for a warm, detail-oriented Patient Service Representative to join our Registration team. You'll be the first face our patients see and the first voice they hear — setting the tone for their entire visit. If you thrive in a fast-paced environment, love helping people, and take pride in getting the details right, we want to meet you.

• Greet patients, family members, and visitors in a courteous, calm, and professional manner
• Complete accurate and efficient patient registration and check-in, including collecting demographic, insurance, and related information
• Verify insurance eligibility and explain basic registration and financial requirements to patients
• Collect copays, deposits, and other patient payments, and reconcile collections daily
• Communicate with clinical staff to support smooth patient flow and provide wait-time updates
• Manage multiple priorities — phones, walk-ins, and administrative tasks — while maintaining accuracy and a positive attitude
• Protect patient privacy and confidentiality in accordance with HIPAA and organizational policy
• Rotate between assigned work areas and clinic locations as needed

Our team lives by five core values: Excellence, Teamwork, Compassion, Innovation, and Wellness. We're looking for someone who brings these values to life every day — for our patients and for each other.

• Competitive pay
• Comprehensive benefits package ( medical, dental, vision, profit-sharing, retirement, and more)
• Supportive, team-oriented culture
• Opportunity to grow within a respected healthcare organization

Orthopedic Institute is an Equal Opportunity Employer.

Education

• High school diploma or equivalent required

Experience & Skills

• One year or more of customer service experience required; physician office or healthcare front-desk experience preferred
• Prior experience with registration, scheduling, insurance verification, or point-of-service collections in a healthcare setting is a plus
• Comfortable using computers, phones, and standard office equipment ( fax, copier, scanner, credit card terminal)
• Ability to learn and accurately use electronic medical records and practice management systems
• Strong verbal communication and interpersonal skills
• Excellent organizational skills with close attention to detail and accuracy
• Ability to stay composed, patient, and professional in a busy, high-volume clinic setting