Service Coordinator
Virtual Vocations Inc
To enhance client support operations, the full-time remote Service Coordinator will prioritize and route support tickets, coordinate technician schedules, and maintain client communications while utilizing ConnectWise to ensure efficient service delivery. Key responsibilities: Coordinate the allocation of technical resources to meet client needs and service-level objectives Monitor ticket queues and manage escalations to ensure timely and effective client support Maintain closed-loop communication with clients, providing updates on ticket status and addressing service concerns Required qualifications: Minimum of three years of relevant professional experience or a combination of education and work experience Experience coordinating a technical support team or similar client-facing technology environment Familiarity with service-level agreements (SLAs) and ticket management processes Strong organizational skills to manage multiple tasks and priorities in a fast-paced environment Ability to work independently and collaboratively in a remote setting
Vacancy posted 4 days ago
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