Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support order processing, shipment coordination, and customer communication for a manufacturing operation in Wisconsin. This contract position plays an important role in keeping customer orders accurate, deliveries on schedule, and service interactions attentive and responsive. The ideal candidate brings at least 2 years of experience in customer service and order entry, along with the ability to work across internal teams, carriers, and external partners to resolve issues efficiently.

Responsibilities:
• Manage the full lifecycle of customer orders each day, from entry through release, to help ensure timely and accurate fulfillment.
• Maintain order details in internal systems and third-party logistics platforms, updating records as needed to reflect changes or corrections.
• Investigate order issues such as shortages, delays, and discrepancies, then coordinate with the appropriate teams to reach resolution quickly.
• Provide customers and internal partners with clear updates on order progress, shipping activity, and expected delivery timing.
• Arrange pickup and delivery appointments with warehouses, distribution centers, customers, and transportation providers.
• Work closely with carriers and 3PL partners to oversee shipment movement and address transportation-related exceptions before they escalate.
• Administer freight charges on customer orders, review billing documents, and reconcile invoices against contracted rates and shipment records.
• Verify and improve the accuracy of customer, product, vendor, and transportation data, and assist with data preparation tied to organizational system initiatives.
• Deliver responsive service for inbound customer inquiries while partnering with Sales, Operations, Supply Chain, and Finance to improve service performance.• At least 2 years of experience in customer service, order management, or a related support role.
• Background in order entry and handling inbound customer inquiries in a fast-paced environment.
• Ability to communicate effectively with customers, carriers, warehouse teams, and internal departments.
• Experience coordinating shipments, delivery schedules, or logistics activities is strongly preferred.
• Familiarity with freight billing, invoice review, or transportation documentation is an asset.
• Strong attention to detail with the ability to identify record inconsistencies and maintain accurate data.
• Proficiency with customer service systems and standard business software, with the ability to learn new platforms quickly.