Appliance Technician

Job Description Job Description AT A GLANCE $72,000 base salary Annual bonus, performance-based $1,500 sign-on bonus ($750 at 90 days / $750 at 180 days) Company vehicle with fuel reimbursement Monday to Friday, 8:00 AM start, finish varies EPA 608 certification required WHY WHITE GLOVE White Glove Appliance Service is the South Florida operation of an established North American appliance-service group with six locations and a team of more than 60 technicians across the group, now expanding into the South Florida market. We are hiring an experienced technician to join our founding South Florida team. You will get the autonomy and advancement potential of a growing market, backed by the systems and support of an established company. The work spans premium and mainstream appliances, advanced sealed-system repairs, and the opportunity to help shape the Florida operation. And while our Florida office is new, you will be a valued member of a much larger team. We take pride in a professional, welcoming workplace where people are treated well and set up to succeed. THE ROLE You will travel to customers' homes to diagnose and repair residential appliances. We strive to complete every service call as effectively and professionally as possible, while showing respect for the customer, their home, their family, and their appliances, and we look for strong technical judgment, careful workmanship, and clear communication to match. As the face of White Glove Appliance Service, you are expected to present a clean, professional appearance and conduct yourself with courtesy, integrity, and respect in every customer home. Customer satisfaction and first-visit effectiveness are core measures of success in this role. After each completed repair, every customer receives a service-experience survey, and technicians are expected to consistently earn strong ratings through accurate repairs, clear communication, punctuality, and careful treatment of the home. Survey results and related customer-satisfaction metrics are reviewed as part of ongoing performance. We know a first-visit completion is not always possible, but consistently effective, well-executed service calls weigh heavily in performance reviews and in qualifying for the annual bonus. And you will be well supported: our field service managers and ongoing training from our service management team are there to help you sharpen your skills and perform at your best. WHAT YOU WILL DO Diagnose and repair a broad range of premium and mainstream residential appliances. Perform refrigeration sealed-system repairs, including compressor and evaporator replacement. Service and repair mainstream and premium gas appliances. Arrive prepared, diagnose accurately, and maximize first-visit completion whenever parts availability and repair conditions allow. Protect the customer's home and property, communicate clearly throughout the visit, and leave the work area clean and orderly. Maintain the company vehicle, tools, and company-issued equipment in a clean, organized, and customer-ready condition. Maintain accurate service notes, parts records, and job-status updates in the company service platform. A company tablet is provided. Follow company safety procedures and all EPA requirements for refrigerant handling. REQUIRED QUALIFICATIONS Current EPA Section 608 Type I or Universal certification. Hands-on professional experience repairing mainstream residential appliances. Demonstrated proficiency in residential refrigeration sealed-system diagnosis and repair. Valid driver's license with a driving record acceptable under company insurance requirements. Applicants relocating from outside Florida must obtain a Florida license by their start date. A complete set of professional hand tools and basic diagnostic equipment. Professional, customer-ready appearance and demeanor. Uniforms are provided. Technicians are expected to wear the company uniform at all times while working and to keep it clean, tidy, and presentable for the customer, consistent with company dress and safety standards. Strong customer communication skills, dependable follow-through, and close attention to detail. Comfort learning and using the company service software. Authorization to work in the United States. PREFERRED QUALIFICATIONS Experience with Sub-Zero, Wolf, Viking, Miele, or comparable premium brands. Experience servicing residential gas appliances. Conversational Spanish, helpful in the market but not required. COMPENSATION AND BENEFITS Base salary: $72,000 per year. Annual performance bonus based on your individual performance. Sign-on bonus: $1,500 total, with $750 after 90 days and $750 after 180 days of employment. Company service vehicle provided for work use. Fuel reimbursed every pay period. Health-coverage contribution. Paid holidays. Tool allowance. Company uniforms provided. Company tablet and service software. GROWTH OPPORTUNITY As White Glove expands across Florida, we expect to build a local leadership team and promote from within. Future leadership opportunities will be based on business needs, qualifications, performance, and demonstrated leadership. SCHEDULE Monday to Friday, starting at 8:00 AM. Daily finish times vary with the day's route. Technicians are expected to complete the service calls dispatched to them each day. No weekend or on-call requirement. LOCATION The position is based in Deerfield Beach and serves the greater Miami / South Florida market. Local travel to customers' homes is required. HOW TO APPLY When you apply, tell us about the full range of your appliance repair experience: the appliance types and brands you have worked on, mainstream and premium alike. Most of our day-to-day work involves mainstream residential appliances, with premium brands such as Sub-Zero, Wolf, Viking, and Miele in the mix, so strong mainstream experience is just as valuable to us as high-end work. Please also highlight the type of EPA Section 608 certification you hold and your sealed-system repair experience. We review applications daily and respond to qualified candidates within 48 hours. PHYSICAL REQUIREMENTS Ability to safely perform the essential physical functions of in-home appliance repair, including carrying tools and appliance components, working in kneeling or crouched positions, and maneuvering appliances when required, with or without reasonable accommodation. CONDITIONS OF EMPLOYMENT Employment offers are contingent on the successful completion of a background check and pre-employment drug screening, and employment is subject to the company's drug-free workplace policy, in accordance with applicable law. EQUAL OPPORTUNITY EMPLOYER White Glove Appliance Service is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available to applicants who need them during the hiring process.