Fountain Supervisor - GCM

WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future. Job Summary Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company. The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and foster an environment that makes Ghirardelli a great place to work for our employees. Scope of Responsibilities Store Management Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll Restaurant and Retail Operations Effectively prioritizes daily store activities under the direction of the general manager Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves Upholds the values of exemplary customer service by modeling behavior and leadership Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service Responds in a timely manner to all escalated customer service issues Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed Properly uses KDS system and its functionality People Management Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments Develops Chocolateers using coaching, mentoring, and empowerment practices Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager Serves as a general resource and role model for Chocolateers Specific Knowledge and Skills Clear, professional, and effective oral and written communication Team-building skills of empathy, rapport-building, delegation, and empowerment Ability to manage time effectively and be self-directed under minimal supervision Ability to conduct evidence-based business forecasting for sales and resource needs Knowledge of restaurant or retail management techniques Education and Work Experience High school diploma or GED preferred One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred Working Conditions Rare to Occasional ability to lift and carry up to 50 pounds Ability to travel to various locations across the country Starting Pay $22.00/hr Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible "employer of choice" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa. #J-18808-Ljbffr Lindt & Sprüngli