Parking Enforcement Officer, Senior

Parking Enforcement Officer, Senior (945220) Works under limited supervision while patrolling and monitoring parking zones in the UT Southwestern Campus area for violations and initiates appropriate action to ensure compliance with parking restrictions as established. Monitors parking facility capacities and reports results. May work independently while enforcing offsite parking facilities. Shift: Sunday - Wednesday 6 AM to 5 PM. Benefits PPO medical plan, available day one at no cost for full-time employee-only coverage Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Qualifications 3 years of experience in a high public contact/customer service-related position 1 year of experience as a Parking Enforcement Officer or related position Drivers license – Class "C" Texas Driver License with an acceptable driver’s record to utilize a university vehicle upon hire Job Duties Ability to perform duties with limited supervision and must be able to make independent decisions following established guidelines. Interpret parking regulations and state laws to effectively enforce parking violations. Travel to offsite clinic (UTSW Satellite) locations to enforce parking rules and regulations and perform space capacity counts. Investigate and resolve parking complaints both proactively and on call by the dispatcher or other associated entities as assigned following established guidelines, conducting follow‑up investigations and issuing warning notices or parking citations as necessary to remedy parking‑related incidents. Operate hand‑held parking enforcement technology and in‑vehicle license plate recognition system to identify parking violations and vehicles in a suspended status. Notify the supervisor of any unusual circumstances and situations when vehicles are in need of enhanced enforcement with immobilizing boots or vehicle towing. Conduct daily vacancy counts of parking facilities and log results in the parking management system. Provide information to customers regarding general information, directions, and parking‑related issues to increase voluntary compliance. Assist motorists who have stalled cars, flat tires, or who are locked out of their vehicles. Provide action and/or information regarding parking incidents when requested by the supervisor, administration, and/or the Traffic and Parking Appeals Committee. Immediately report criminal activity, traffic problems, and other campus‑related problems to the dispatcher. Recommend traffic control and parking sign improvements to department leadership. Interact with employees and visitors in a professional manner and demonstrate a high level of customer service engagement in the performance of duties. Assist with troubleshooting and resolving issues related to parking equipment, including gates and pay‑on‑foot stations. Perform other duties as needed. Security and EEO Statement This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status, and prohibits harassment on the basis of race, color, religion, national origin, gender, age, disability, citizenship, and veteran status. In addition, it is policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression. #J-18808-Ljbffr The University of Texas Southwestern Medical Center