Night Auditor

Use your customer service skills and attemtion to detail at our beautiful, world-class luxury resort to help create an awesome experience for our guests. Varied duties including auditing the day's business and taking care of our guests. Night AuditorGeneral Responsibilities Within a specified timeframe will run pre-audit and pre-end of day reports from POS software systems, including Opera, golf, Room Key, spa and sales. Verifies that all charges have been correctly posted and accounted for. Identifies any off line charges and inputs into the correct guest folio or account. Verifies payments and market code segments in guest folios including 3rd party. Makes appropriate adjustment/corrections. Performs final night audit procedures, prepares a summary of cash and credit card activities. Accurately enters audit report information into Excel daily flash spreadsheet. Reconciles any differences and reports to the Controller's Office out- of-balance discrepancies. Completes management reports for distribution along with Occupancy, Second Effort and Account Receivable Reconciliation. Performs duties of a front desk agent, especially in terms of check-in and checkout. Responds to guest needs, special request, and concerns. Documents guest reservations and communicates with the Front Office manager and shift change staff regarding events which occurred during the night. Prints up reservation for the next day arrivals in Room Key - vacation homes. Communicate current knowledge of local area, attractions and events to guests and team. Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due. Perform emergency procedures in the event of fire, power outage or other disasters. Other duties as assigned.Job Qualifications Education: High school diploma or equivalent Experience: Experience or coursework in accounting, hospitality or bookkeeping in preferred. Detailed oriented and is capable of understanding straight forward bookkeeping and accounting procedures. Proficient in Excel, knows how to operate hotel operating systems and other office equipment. A desire to deliver exceptional levels of Guest Service exhibiting effective communication skills. To successfully fill this position, the candidate should maintain the attitude, behaviors, skill and values as described in this job description. FLSA InformationManagement ActivitiesNone Discretion / Independent JudgmentThis position does represent the company in handling complaints, arbitrating disputes or resolving grievances. A Night Auditor will be expected to work with guests and visitors to ensure satisfaction. A Night Auditor will have to take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful. ADA Information Physical RequirementsAbility to speak and hearClose and distance visionIdentify and distinguish colorsFrequent standing with some walking and sittingWill stand for long periods of timeFrequently lifts/carries up to 5 lbsOccasionally lifts/carries up to 25 lbsContinual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skillsAble to reach hands and arms in any direction and kneel and stoop repeatedly Working ConditionsGenerally in an indoor office settingWill be using a computer frequently Varying schedule to include evenings, holidays and extended hours as business dictates