SBA Loan Assistant

About The Role

Altabank, Division of Glacier Bank, is looking for a Full-time SBA Loan Assistant for our Grove Creek Service Center.

Summary

To provide accounting, documentation, and administrative support needed to process and close Small Business Administration "SBA" loans.

DUTIES AND RESPONSIBILITIES:

• Collect, review, and organize borrower financial statements, documentation, and loan files to ensure completeness and accuracy.
• On annual basis, collect, organize, and maintain borrower documentation such as tax returns,financial statements and insurance
• Ensure all required SBA forms are complete and accurate.
• Support loan officers and the lending team with administrative and operational tasks across the full loan lifecycle.
• Track loan status and follow up on missing items or conditions.
• Enter and update borrower and loan data in internal systems.
• Verify basic SBA eligibility and confirm documentation aligns with SOP requirements.
• Process loan applications, including SBA loans, and prepare required submissions (e.g., SBA E-Tran/CAFS).
• Prepare closing documentation, assist with funding, and process loan disbursements in accordance with approved terms and use of proceeds.
• Serve as a point of contact between borrowers, SBALO/RM, portfolio managers, and other internal customers.
• Respond to borrower inquiries and request outstanding documentation.
• Assist with gathering closing conditions and preparing closing packages.
• Monitor loan pipelines and maintain tracking reports.
• Perform basic quality control checks for completeness and accuracy.
• Order third-party reports such as credit, flood, UCC, CAIVRS, SAM. 4506C
• Maintain accurate loan records by scanning, indexing, and filing documents; resolve any post-closing exceptions.
• Strong attention to detail and organization.
• Knowledge of SBA SOP or willingness to learn.
• Strong communication and follow-up skills.
• Ability to manage multiple files and deadlines.
• May be asked to assist the commercial loan assistants
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given they need to reach out to their supervisor for further clarification or additional training.
• Adhere to Altabank Core Values.
• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Duties can change.

Schedule: M-F 8-5

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About You

QUALIFICATIONS:

• Two to five years of similar or related experience.
• A college degree or equivalent combination of education and experience.

KNOWLEDGE, SKILL, ABILITY:

• Proficient knowledge of loan closing, processes, and procedures.
• Working knowledge of loan systems.
• Proficient "SBA" knowledge and Commercial lending regulations and compliance.
• Must be organized and detail oriented.
• Need strong word processing and software skills.
• Good communication and interpersonal skills.
• Must have good customer service skills.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

WORK ENVIRONMENT: No hazardous or significantly unpleasant conditions.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.


Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:Sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.


What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.