Field Support Technician

Technical Support Technician Assistant

Required Education• High school diploma or equivalentPreferred Education• Associate's degree in a technical field Required Experience• Previous experience with computer hardware, printers, or related equipment• Refurbishing hardware experience • Administrative computer skills, including Microsoft Word and Excel• Ability to work independently and travel between multiple locations daily• Must have personal transportation to travel between client locations• Must complete a background check that includes a Motor Vehicle Record (MVR) due to driving responsibilitiesPreferred Experience• Two years of technical school education and/or relevant technical experience

Technical Support Technician Assistant Overview• Assist local Field Technical Services (FTS) Technicians with completing projects, installing computer equipment, and performing service calls• Work independently while traveling between multiple client locations daily to complete technical assignments• Support computer equipment installation and service activities across designated locations• Use personal transportation to travel between locations and perform assigned duties• Maintain the ability to manage daily assignments independently while supporting local technical service operations

Job Duties• Administer asset tracking using client software systems.• Provide staging, configuration, and bench repairs of specific client store hardware.• Process all applicable warranty claims.• Accurately record all production details and inventory movements.• Refurbish and QA returned store hardware equipment. • Assist local FTS Technicians in completing projects• Install computer equipment• Perform service calls

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**