Japanese Speaking Service Delivery Manager - Microsoft Cloud

Job Description

Our client, IT Department of a Japanese Trading company is seeking Service Delivery Manager – Microsoft Cloud in their NY office.

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Industry: IT

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Position: Service Delivery Manager – Microsoft Cloud

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Location: New York, NY

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Salary: 140-150k base + benefit packages

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Key Responsibilities

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• Oversee end-to-end managed service delivery for Microsoft Entra ID, Microsoft 365, and Intune.
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• Manage customer relationships, service reviews, SLA/KPI reporting, and escalations.
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• Coordinate incident, problem, and change management processes.
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• Collaborate with technical teams, Security/SOC, Microsoft Support, and third-party vendors to resolve service issues.
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• Identify operational risks, process improvements, and automation opportunities.
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• Manage project plans, schedules, resources, budgets, and deliverables.
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Qualifications

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• 5–8+ years of experience in IT service management, managed services, cloud operations, or IT service delivery.
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• 3+ years of experience in a Service Manager, Service Delivery Manager, or similar leadership role.
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• Working knowledge of Microsoft 365, Entra ID/Azure AD, and Intune.
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• Experience managing SLAs/KPIs, major incidents, customer escalations, and service improvement initiatives.
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• Strong communication, stakeholder management, and project management skills.
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• Experience with an MSP, consulting firm, or systems integrator is highly preferred.
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• Japanese and English language proficiency required.
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• ITIL and relevant Microsoft certifications are preferred.
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+++++ Only qualified candidate will be contacted. +++++

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