I.T. Support Specialist-POS Systems

Godwin's Gatorland, Inc

I.T. Support Specialist-POS Systems

Support and maintain the park's point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You'll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths

Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)
Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
Provide Tier 1–2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
Administer and troubleshoot Windows environments, including basic Active Directory user/group support
Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
Broad exposure across POS, endpoints, Microsoft 365, networking, and automation

1–4 years of IT support experience (retail/hospitality/POS experience strongly preferred); hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus; working knowledge of Windows, Active Directory, and Microsoft 365; basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus; experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred); scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus; strong troubleshooting, customer service, and communication skills; ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.

This job description in no way implies that these are the only duties to be performed by the employee. The jobholder will be required to follow other instructions and to perform other duties upon request of supervisor. EOE

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Vacancy posted 1 day ago

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