Sr. Solution Architect (Customer Service Platform)

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.WHAT YOU WILL DOThe Sr. Solution Architect, Customer Service Platform, leads the CRM architecture strategy and target-state design supporting customer service and contact center operations. This role partners with business and technology stakeholders to deliver scalable, secure, and integrated solutions while establishing architecture standards, guiding technical decisions, and driving long-term platform modernization.HOW YOU WILL MAKE AN IMPACT1. Future State ArchitectureDefine and lead the CRM target-state architecture, ensuring scalable, secure, and business-aligned solutions.Establish architecture standards, solution patterns, and platform roadmaps that support long-term growth and modernization.2. Architecture Governance & Technical StandardsGovern solution architecture, technical standards, and design decisions across CRM initiatives.Ensure solutions meet security, compliance, performance, and scalability requirements.3. Integration, Data & Ecosystem ArchitectureDefine CRM integration and data strategies, including APIs, enterprise integrations, and customer data architecture.Partner with data and technology teams to support automation, analytics, and a unified customer experience.4. Transformation & Migration DesignLead CRM modernization and migration initiatives, ensuring alignment with target-state architecture.Guide platform simplification, legacy retirement, and process transformation efforts.5. Stakeholder Communication & Executive AdvisoryAdvise business and technology leaders on architecture strategy, risks, roadmaps, and solution decisions.Drive alignment across stakeholders, vendors, and delivery teams.6. Vendor & Delivery Partner GuidanceProvide architecture oversight to vendors and delivery partners to ensure quality, consistency, and adherence to standards.QualificationsWHAT YOU WILL BRING TO THE ROLE8+ years of experience in solution architecture, enterprise applications, CRM platforms, or related technology roles.Experience leading CRM, customer service, contact center, or digital platform transformation initiatives.Salesforce Service Cloud or comparable CRM experience preferred; financial services or automotive experience preferred.Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field.Strong expertise in CRM architecture, integrations, data strategy, automation, governance, and modernization.Proven ability to define architecture roadmaps, influence technical decisions, and guide enterprise-scale implementations.WE TAKE CARE OF OUR PEOPLEAt HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.Benefits HighlightsHybrid flexibility – 4 days in office, 1 day remoteVehicle perks – monthly vehicle allowance plus purchase and lease discountsComprehensive health coverage – medical, dental, and vision plansEmployer-funded HSA contributions to help reduce healthcare costs401(k) with company match and immediate vesting from day one100% company-paid life and disability insuranceWellbeing benefits including fitness and health resourcesLeadership programs and career development that support continuous learningPaid Volunteer Time Off and a company charitable donation in your honorBecause great benefits help you thrive—personally and professionally.WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.OTHER DETAILSOur Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io Field: IT Strategy & PlanningJob Type: RegularSchedule: Full-time