UKG Techno-Functional Consultant

Job Description

Job Description

Role: Infor Technical project manager
Skills: Digital : Infor M3 Technical
Experience Required: 10 & Above

MUST HAVE SKILLS: Good experience on payroll and workforce management applications, including Infor WFM and UKG Payroll.

Payroll technology strategy, architecture simplification, investment priorities, IT budgets, Agile funding, delivery governance, and vendor performance.

Role Descriptions:

ROLE SCOPE & ACCOUNTABILITY

What You Own

End-to-end technical health, reliability, support model, and roadmap for payroll and workforce management applications, including Infor WFM and UKG Payroll.

Payroll technology strategy, architecture simplification, investment priorities, IT budgets, Agile funding, delivery governance, and vendor performance.

Production issue management from intake through diagnosis, containment, correction, validation, communication, root cause analysis, and prevention.

Technical capability and operating discipline of internal employees, contractors, managed service providers, and vendors supporting payroll technology.

Quality of configuration, integrations, controls, testing, documentation, release readiness, and production outcomes.

Leadership Approach

Maintain practical knowledge of application configuration, interfaces, data flows, security, schedules, logs, reporting, and downstream dependencies so the Director can guide technical decisions and contribute meaningfully when issues are complex or business-critical.

Create a fact-based problem-solving culture by reviewing evidence, challenging assumptions, and, when appropriate, joining the team in data analysis, configuration review, issue reproduction, interface investigation, and validation of proposed fixes.

Encourage the team to use its knowledge and available tools before escalating externally. When vendor support is appropriate, ensure the case is supported by clear impact, evidence, reproduction details, analysis completed, and a focused request for assistance.

Provide calm, visible leadership during critical payroll-cycle issues, bringing the right expertise together, clearing obstacles, supporting timely decisions, and maintaining accountability through validated resolution.

Develop technical leads and support resources through coaching, thoughtful challenge, and shared problem solving, reinforcing that vendor coordination complements rather than replaces internal technical ownership.

Set delivery expectations based on business impact, payroll-cycle timing, risk, dependencies, and the consequences of delay, ensuring that teams understand not only the due date but the level of urgency, quality, communication, and contingency planning required.

Promote resourceful, forward-looking problem solving by encouraging teams to simplify work, eliminate unnecessary steps, challenge conventional approaches, and develop creative, control-conscious solutions when standard methods do not adequately meet the business need.

KEY RESPONSIBILITIES

Hands-On Production Support & Problem Resolution

Lead and actively participate in triage of payroll application, integration, data, access, configuration, calculation, timekeeping, and financial posting issues.

Establish the problem statement, business impact, affected population, timeline, recent changes, system of origin, data evidence, and immediate containment actions.

Perform or direct log review, data comparison, configuration review, interface tracing, file validation, schedule review, security analysis, and controlled testing.

Drive issues to permanent resolution, including root cause, corrective action, regression validation, monitoring, documentation, and lessons learned.

Ensure workarounds are risk-assessed, time-bound, approved when required, and replaced with sustainable corrections.

Use vendor escalation thoughtfully and maintain strong internal ownership of the business impact, investigation, communication, and final validation even when external expertise is engaged.

Participate in critical payroll processing windows, releases, cutovers, go-lives, and stabilization activities as business needs require.

Prioritize and sequence incident and remediation work according to business criticality, payroll-cycle deadlines, employee impact, compliance exposure, financial risk, and operational continuity, with clear escalation and contingency paths when delivery is at risk.

Technology Leadership & Architecture

Shape and execute a payroll technology strategy and roadmap that improves reliability today while creating meaningful opportunities to simplify, modernize, and strengthen the employee and payroll user experience.

Own solution direction and design quality across configuration, extensions, integrations, reporting, automation, controls, and security.

Review technical designs and challenge assumptions, unnecessary customization, weak controls, unsupported handoffs, and solutions that shift ownership without resolving the underlying problem.

Ensure architecture and data flows between payroll platforms, Workday, SAP Finance, banking, tax, time and attendance, and related enterprise systems are understood, documented, stable, and supportable.

Identify and deliver automation, monitoring, self-service, reporting, and AI-enabled improvements that reduce manual effort and accelerate issue resolution.

Champion efficient and inventive solution design by looking beyond established patterns, testing practical alternatives, and selecting approaches that improve speed, reliability, maintainability, and business value without compromising payroll accuracy, security, controls, or compliance.

Team Leadership & Capability Building

Lead, mentor, and develop payroll technology staff, technical leads, contractors, and service partners, building deep functional and technical capability.

Set clear expectations for ownership, responsiveness, hands-on investigation, documentation, communication, and measurable outcomes.

Review incident and delivery work for quality, help resources work through difficult diagnoses, and model effective, evidence-based troubleshooting practices.

Establish support playbooks, diagnostic checklists, escalation criteria, on-call or payroll-cycle coverage, knowledge articles, and cross-training plans that reduce dependency on individuals or vendors.

Assess capacity and skill gaps, shape sourcing decisions, and ensure external resources supplement rather than replace internal accountability.

Delivery, Governance & Stakeholder Partnership

Lead payroll technology assessments, implementations, enhancements, releases, and projects using fit-for-purpose Agile and delivery practices.

Partner with Payroll Operations, HR IT, Finance, Global Finance Operations, Participations & Residuals, integration teams, information security, audit, and other stakeholders.

Own executive communication for priorities, service health, incidents, delivery progress, risks, decisions, and remediation plans.

Establish delivery plans and service commitments that reflect the criticality of the business outcome; proactively surface risks, adjust resources or approach, and implement recovery or contingency actions before a commitment becomes materially at risk.

Manage payroll technology budgets, Agile funding, contracts, statements of work, service levels, and vendor performance.

Ensure compliance with collective bargaining agreements, tax and payroll requirements, SOX, audit controls, information security, and data privacy standards.

Maintain decision records, solution documentation, configuration records, runbooks, support procedures, testing evidence, change controls, and audit-ready artifacts.

SUCCESS MEASURES

Critical incidents are triaged quickly, technically owned, and driven to verified resolution with clear root cause and prevention actions.

The team demonstrates increasing ability to diagnose and fix issues internally, with vendor cases used selectively and supported by quality technical evidence.

Recurring defects, manual interventions, avoidable escalations, and single points of dependency are reduced through permanent fixes, automation, monitoring, and knowledge transfer.

Payroll releases and changes are well controlled, tested, documented, and production ready.

Commitments are delivered not only by the agreed date, but at the speed, quality, resilience, and level of communication appropriate to their business criticality.

Solutions demonstrate continuous improvement through simpler processes, reduced effort, thoughtful automation, practical innovation, and measurable gains in reliability or responsiveness.

Stakeholders receive clear, timely communication and have confidence in the team s ownership and technical judgment.

The payroll technology roadmap improves reliability, supportability, compliance, and business value while simplifying the environment.