Field Service Technician

General Service TechnicianPackSmart is a growing packaging equipment and supply company looking to add a flexible and dependable General Service Technician to perform a full range of service duties ranging from in-house maintenance and tool repair. This position includes a variety of responsibilities, which provides vast experience throughout the service department. The ideal candidate would have 2+ years in service repair. Compensation is $25-35/hour commensurate with experience.PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system – the Entrepreneurial Operating System (EOS), where our employees know where we've been, where we are, and where we are going.Core ValuesWilling to Learn & AdaptPositive & EngagingFinds a Better WayCollaborativeDo What's RightWe are seeking candidates who embody these core values daily, challenge the status quo and propose more efficient ways to excel in their roles.As a PackSmart Service Technician, you will support customers by performing on-site repairs to their packaging equipment, assisting with in-house repairs (i.e. tools/machines sent to PackSmart by the customer), as well as participate in installations and demos to support machine sales for the company.RequirementsMust demonstrate the ability to repair and troubleshoot equipment issuesKnowledge of mechanical and electrical (High & Low Voltages) conceptsUnderstand the basic principles of Sensors, Switches, Relays, Servos, & PLC'sAbility to work in challenging and time-sensitive situations1-3 years in a maintenance setting or trade school degree/certificateValid driver's license (Company vehicle provided)ResponsibilitiesComplete daily field service repairs on customers' packaging equipmentPackaging equipment including, but not limited to: Stretch Wrappers, Case Sealers, Strapping Machines/Hand Tools, Shrink Systems, Balers, Palletizers, Bagging Machine, etc.Collaborate with the Sales Team to support machinery salesComplete large machine installation projects with other Service TechniciansPerform planned maintenance on customers' equipmentComplete service tickets at the end of each service call documenting the visit, including service performed, service time, travel time and parts required.Work directly with customers to resolve equipment issuesObtain parts information and submit parts requests to Service Coordinator to aid in completing repairsMaintain On-site Demo Equipment40-hour work week, OT as needed and optionalLess than 5% overnight travel, home dailyTravel of up to 8 Hours of driving daily using company vehiclesBenefitsOur employees are critical to our overall success. We are dedicated to investing in their future by providing:Excellent career growth opportunitiesHealth, dental, and vision insurance plansLife InsuranceEmployee Assistance Program (EAP)401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)Paid Holidays, Vacations, Personal and Sick daysEducation (4,000+ training courses)Excellent work-life integrationCore Value Recognition ProgramIPOD – interdepartmental communication, team building, and employee eventsPackSmart is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.