Senior ITSM Process Owner | ITIL & ServiceNow Expert
ResourceSoft
Resourcesoft, Inc. in Los Angeles seeks a senior ITSM lead to own and govern ITIL processes, including Incident, Change, Problem, and Service Request Management. You will define process standards, establish service catalogs and SLAs, and ensure alignment with global teams. The role requires extensive ServiceNow expertise, CMDB integration, and strong analytics to drive continual service improvement. You will collaborate with stakeholders to design self-service, automation, and data dashboards #J-18808-Ljbffr ResourceSoft
Vacancy posted 4 days ago
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