Resident Services Coordinator

Explore A Career At Eah Housing

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.

We believe in work / life balance. 15 days of vacation per year (which increases based on years of service) 10 paid sick days per year 13 paid holidays Flexible Start Times (REM Onsite Positions)

We take care of our employees. Competitive Salaries 403b Retirement Plan with a match to every dollar you save for retirement, up to 5% of your pay Go 365 Wellness Program Comprehensive Employee Medical Insurance Affordable Dental & Vision Insurance Free Life Insurance Flexible Spending Account EAP – Mental Health, Financial and Legal Services $1,500 Employee Referral Program EAH University, an in-house training program

Position Overview

Assists residents by connecting them with existing social services provided by public agencies or private practitioners within the community. Examines the needs for on-site services and explores ways programs and services can be brought to the property. Engages in using a trauma-informed approach to service delivery and developing community relationships. Understands and supports EAH's mission and core values.

Responsibilities

• Coordinates and oversees the delivery of services and program activities to residents both on and off-site. Provides information, assistance, and resident services referrals and engages in follow-up. Performs needs assessments to determine what types of programs and services would benefit the residents. Obtains resident feedback on effectiveness and quality of programs and their delivery through an annual Resident Satisfaction Survey. Develops supportive relationships with residents and conducts regular outreach to encourage participation in resident programs.
• Provides and coordinates opportunities for residents to learn new skills, build community and promote self-sufficiency, including social, educational and StayWell activities (e.g., celebrations, classes).
• Connects residents to food resources in their community. Increases resident access to food by facilitating distributions as needed.
• Establishes connections with service providers and maintains community resource directory in online database.
• Accurately prepares and maintains monthly budgets, program files and other documents in online database and as required by regulatory requirements.
• Creates monthly newsletters and calendar of events and activities.
• Maintains collaborative relationships with property managers and REM staff. Participates in biweekly meetings with the site team.
• Actively participates in company-wide special initiatives, such as scholarships and digital learning, as applicable.
• Assists with recruiting and coordinating volunteers and vendors as needed.
• Maintains resident confidentiality and mutually respectful relationships.
• Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities. Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
• Attends department and company meetings, trainings.
• Actively participates in EAH's Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

Qualifications

• BA Degree in Social Services, Healthcare or related field, or equivalent combination of education and/or experience.
• 1-2 years of social service experience working with elderly, families